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Technical Trainer

3 weeks ago

Grand Rapids, MI, United States Configura Full time

At Configura our Developer Experience team is responsible for supporting the content creator community of the Configura ecosystem through training, self-education, and direct technical support. This community is primarily made up of CM programmers, catalog specialists, and quality assurance specialists, and is instrumental in delivering a powerful, maintainable, and reliable experience. The Technical Trainer plays a critical role in Configura's success by empowering this community to produce the highest quality content for its users.

WHO WE BELIEVE YOU ARE

We believe you have a passionate interest in technology and the way it's used to solve problems and better experiences. To be successful as a Technical Trainer you will build and maintain a strong knowledge and understanding of the Configura software ecosystem and create technical education material to share that knowledge and educate a wide audience within the community.

WHAT YOU WILL BE DOING
• Create technical documentation and training material covering topics such as Catalogue Creator, quality assurance tools, Spec/CIL catalog data and more.
• Consistent usage of tools such as AI voice generation, video editing software and PowerPoint in the creation and maintenance of self-paced trainings.
• Frequent collaboration across the organization.
• Coach and educate content creators on how to best utilize Configura software.
• Document issues and feedback received from various communities and communicate appropriately.

WHO WE ARE LOOKING FOR
• Experienced Technical Training Professional - You have professional experience and have thrived in a technical trainer role within a structured, team environment.
• Expert Communicator - You know the importance of customizing your message and approach based on audience and are comfortable engaging with all levels throughout your customer's organization.
• Self-Motivated and Driven- You personally balance a desire for quality with timely delivery of value to the community.
• Positive By Nature - You view issues people are experiencing as an opportunity to help and improve their day.
• Curious Learner - You question how and why things are done with a focus on continued innovation.
• Flexible Team Player - You understand situations and priorities shift and do so to better serve your customers, colleagues and Configura.