Admissions & Social Services Coordinator

2 weeks ago

Port Barrington, IL, United States The Garlands of Barrington Full time
Admissions & Social Services Coordinator

Full-time

Hourly Rate - $24.00

**Be part of a team with an award-winning reputation as one of the premier Life Plan communities in the country.

**Be part of a team with the unique opportunity to connect with members, create joy and happiness, mentor positive energy, inspire others and, most of all, be inspired.

Benefits for Full-time Employees (30 hours + per week)
  • Paid time off
  • Paid holidays
  • 401k (with match)
  • Medical, dental and vision insurance
  • Short and long-term disability
  • Life insurance
All Employees (Full-time and Part-time)
  • Heated, underground parking
  • Upscale Employee break room
  • Employee referral awards
  • Employee Assistance Program
  • Uniforms provided
The Admissions and Social Services Coordinator is responsible for the coordination and collection of all new admission paperwork for Skilled Nursing, Assisted Living and Memory Enhancement. Responsible for insurance verification, pre-authorization and overall management relating to new admissions. This role is also responsible for performing all social services related duties for Skilled Nursing and to assist in this area for Assisted Living and Memory Enhancement, as needed.

Reporting Relationship:
  • Reports directly to the Administrator.
Principle Duties:
  • Serves as Social Service designee, maintains social service MDS as required by the state, provides social service information as needed for IDPH survey.
  • Open and prepare new charts for Skilled Nursing, Assisted Living and Memory Enhancement.
  • Collect New Admission Paperwork for business file.
  • Conduct Assisted Living Orientation for new members/families moving in.
  • Completes Skilled Nursing contracts as necessary.
  • Attends staff meetings and other meetings as requested, including safety squad, QA, Medicare and care plans.
  • Participates in the required in-service training.
  • Pre-authorize insurance as needed.
  • Participates in On-Call rotation for scheduling/call in phone; evenings and weekends.
  • May assist in taking pictures of all new admissions in Prairieview and input into PCC.
  • Support Community Outreach Coordinator for tours as needed with prospective members and families throughout Prairieview.
  • Maintain various electronic and paper PV admissions documents.
  • Update and/or create PV admissions documents, including PDF versions that may need to be emailed.
  • Attach electronic documents to Sherpa, per Community Outreach Coordinator, as needed.
  • Update Assisted Living Admission Checklist and Orientation Packets, including printing and replenishing paper copies.
  • Update PV New Member(s) paperwork distribution check list, including printing and replenishing paper copies.
  • Create AL/ME contracts for new PV move-ins.
  • Update Schedule of Fees section of PV Contracts annually for current years fees.
  • Update, print and bind PV Member Handbooks and Skilled Nursing Welcome books.
  • Make copies of appropriate PV admission documents for new move-ins and distribute to appropriate team members prior to new admissions or move-ins.
  • Update Member Access Database including PV form, financial and billing information with pertinent information from the various PV Admission documents.
Performance Standards:
  • Follows established standards of excellence for The Garlands and implements facility policies and procedures.
  • Identifies safety hazards and initiates corrective action.
  • Reports any possible cases of Abuse immediately to the Administrator/Director of Nursing.
  • Follows Abuse allegation protocol as directed by Administrator.
  • Provides respect, privacy and dignity to all Prairieview members.
  • Investigates all door alarms immediately.
  • Performs all duties as assigned in an effective, cooperative, professional and timely manner.
  • Comes to work as scheduled and consistently demonstrates dependability and punctuality.
  • Dresses in professional attire that represents The Garlands standard of excellence.
  • Demonstrates excellent listening and communicates effectively with patience and understanding.
  • Writes clearly and concisely.
  • Maintains confidentiality
  • Demonstrates knowledge of The Garlands entire facility and directs potential members appropriately according to their needs.
Administration:
  • Applies computer and organization skills in the development of spreadsheets, memos, forms, and mailings that are accurate, timely, and of a quality level that is reflective of The Garlands image.
  • Completes Incident Reports accurately and timely.
  • Completes Concern Reports accurately and timely.
  • Prepare and process invoices for Administrator.
  • May assist in maintaining Prairieview at The Garlands social media pages.
  • May provide administrative support for Administrator and Director of Nursing.
Knowledge, Skills, & Abilities:
  • Must be a flexible, highly customer service and people oriented individual who demonstrates compassion, patience and understanding and is willing to do whatever it takes to provide the highest level of service.
  • Must be well organized with the ability to handle a variety of responsibilities and changing priorities, while maintaining an upbeat, customer focus.
  • Must be detail-oriented and proactive, with the ability to take initiative, follow through and complete responsibilities with minimal supervision.
  • Must be able to work a flexible schedule, including holidays.
  • Must possess highly developed verbal and written communication skills including excellent telephone etiquette.
  • Must be able to demonstrate resourcefulness and the ability to research appropriate options to meet client needs.
  • Experience having worked in a hotel and/or senior housing is a plus.
  • Knowledge of word processing, spreadsheets, and e-mail software applications is required.
Physical Requirements:
  • Must be able to tolerate long periods of walking, standing, bending and/or sitting.
  • Must be able to lift up to 50 lbs

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