Family Care Specialist

2 weeks ago

Brookfield, WI, United States Service Corporation International Full time

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work

Assist the Family Service Counselors with interment verifications, blind checks and memorials.

JOB RESPONSIBILITIES

  • Builds at-need charts
  • Verifies at-need files before sent for verification
  • Performs blind checks
  • Follows up with memorial renderings, processes and timelines
  • Notifies families when flowers are placed
  • Sets Arrangement Continuation Appointments
  • Designs memorials
  • Serves at-need cemetery families that currently own property
  • Sets follow-up visits at the at-need arrangement conference
  • Logs information for Family Service Counselors
  • Meets with funeral home at-need families
MINIMUM REQUIREMENTS

Education
  • High School diploma or equivalent
Certification
  • Certified in all processes and procedures as it relates to the family service guidebook, interment verification, blind check (I.R.L.A., IOA, etc.)
Experience
  • None
Knowledge, Skills & Abilities
  • Ability to communicate effectively with associates, contractor personnel and client families
  • Ability to work productively with minimal supervision; achieves work objectives in a timely manner
  • Ability to resolve routine problems promptly and effectively
  • Ability to adapt to change in priorities

#SCI

Postal Code: 53005

Category (Portal Searching): Sales

Job Location: US-WI - Brookfield

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