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People Operations Specialist
2 weeks ago
About Kikoff
Kikoff is a profitable fintech unicorn on a mission to help millions of Americans build credit and financial independence. Having grown from 10 to 150+ employees over the past four years, we're scaling rapidly while maintaining our culture of excellence and intensity. We believe in moving fast, raising the bar, and drinking from the firehose - and we need someone who can ensure every new hire is ready to thrive in this environment from day one.
The Opportunity
We're looking for a People Operations Specialist to own and revolutionize our onboarding experience. You'll be responsible for transforming high-potential candidates into fully ramped Kikoff team members, managing multiple cohorts per week through an intensive onboarding program. This is a high-visibility role reporting directly to our Chief of Staff/VP of HR, with clear paths to HRBP or People program management leadership.
This isn't your typical warm-and-fuzzy HR role. You'll be equal parts operational executor, cultural ambassador, and accountability driver - ensuring new hires are welcomed warmly while being pushed to ramp faster than they thought possible.
What You'll Own
Pre-Boarding Operations (25%)
- Coordinate end-to-end visa and immigration processes for international employees
- Manage background check processes to ensure on-time starts
- Temporarily own IT systems and equipment coordination (until IT Manager hire)
- Track and resolve any pre-boarding blockers that could delay start dates
- Design and execute cohort-based onboarding for new hires weekly
- Coordinate and schedule cross-functional programming, ensuring all departments deliver their components
- Create an intense yet welcoming experience that reinforces our hard-charging culture
- Maintain energy and momentum throughout the onboarding journey
- Ensure seamless logistics from day 1 through 90-day milestone
- Partner with leadership to continuously iterate on onboarding programming
- Define and track success metrics including time-to-productivity, new hire NPS, and manager satisfaction
- Identify bottlenecks and implement data-driven improvements
- Push departments to develop role-specific onboarding tracks
- Collaborate with our People Analytics & Insights Strategist to measure program effectiveness
- Onboarding runs smoothly without executive involvement in logistics
- New hires consistently rate their onboarding experience 4.5+ out of 5
- Managers report new hires are productive 20% faster than baseline
- Successful experiments and iterations launched monthly
- Zero delays or mishaps in pre-boarding logistics
- Other functions proactively engage in delivering their onboarding components
- Live for operational excellence: You're naturally organized, detail-obsessed, and nothing falls through the cracks on your watch
- Influence without authority: You've successfully coordinated complex projects across multiple stakeholders who don't report to you
- Balance warmth with intensity: You can make someone feel welcomed while pushing them to perform at their highest level
- Think in systems and data: You don't measure success by "feelings" but by metrics, trends, and quantifiable improvements
- Learn and iterate quickly: You're comfortable with ambiguity and see every week as a chance to make onboarding better
- Communicate with precision: You can create clear, thoughtful content and facilitate engaging programming
- 1-2+ years of experience in operations, HR, consulting, or program management (exceptional high-slope candidates with less experience will be considered)
- Track record of managing complex, multi-stakeholder processes
- Experience in high-growth tech companies or fast-paced consulting environments preferred
- Data analysis skills and comfort with metrics-driven decision making
- Bachelor's degree or equivalent experience
- Bonus: Experience with visa/immigration processes or HRIS systems
