Field Deployment Specialist

Description

TrueNAS is redefining enterprise storage by delivering proven data resilience, performance, and flexibility without the complexity or constraints of legacy solutions. As the most deployed storage platform in the world, TrueNAS already powers critical data storage infrastructure for businesses, research institutions, and government agencies across 200+ countries and millions of users. Our mission is simple: to become the most trusted name in data storage.

Originally founded in Silicon Valley in 2002 under the name iXsystems, TrueNAS is a profitable, independent company with a culture rooted in trust, curiosity, technical excellence, and continuous improvement. Whether you work remotely or on-site, you'll be part of a team that values collaboration and meaningful impact - where people come before profit, and bold ideas drive the future of data infrastructure.

If you're ready to help shape the future of enterprise storage, we'd love to connect.

Position Overview: The Field Deployment Specialist plays a critical role in provisioning, integrating, and supporting TrueNAS systems within diverse enterprise environments. This client-facing position blends remote technical work with on-site deployment-traveling up to 50% of the time-to ensure seamless system implementation and high customer satisfaction. The role requires a strong foundation in networking, Linux administration, and data storage, along with the ability to troubleshoot across heterogeneous environments. Specialists act as trusted technical partners, educating clients on TrueNAS systems, documenting deployments, and collaborating with internal teams to drive successful outcomes. Ideal candidates are resourceful, proactive, and passionate about open-source technologies, capable of thriving in fast-paced, decentralized environments while maintaining professionalism and adaptability in global client engagements.

This is an onsite position in Campbell, CA

Base Pay Range

The base pay range of this position is $70,000 to $90,000 USD annually.

Please note that the provided range reflects the pay spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment.

TrueNAS offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

Expected Posting Timelines

This position will be open for a minimum of 5 days, a maximum of 90 days.

The Day-to-Day

The essential functions and responsibilities for this position include, but are not limited to, the following. Other duties may be assigned as needed.

• Work remotely with clients and field engineers to provision, integrate, and support TrueNAS systems into diverse enterprise environments (networking, server infrastructure, storage systems).
• Travel to client sites (~25%, but up to 50% of the time) to interface with clients and other field engineers or support personnel to provision, integrate, and support TrueNAS systems into technologically diverse enterprise hardware and software environments.
• Educate clients on all aspects of their TrueNAS Enterprise and TrueNAS Scale systems, ensuring they develop fluency, confidence, and a strong understanding of open-source technologies.
• Thoroughly document all client interactions, deployments, and troubleshooting efforts, providing clear and actionable reports to inform future support needs and uncover potential opportunities for clients.
• Collaborate with interdepartmental teams to ensure successful deployments and support of strategic client projects.
• Identify, troubleshoot, and resolve DOA (Dead on Arrival) components, initiate replacement orders, and follow through with clients to ensure timely resolution.
• Manage and act upon all assigned client and internal cases according to company standard operating procedures (SOPs).
• Travel domestically and internationally with reasonable access to a major airport (within a 30-minutes).

Education and Experience

We have identified the following programs, experience, and knowledge that have helped others find success in this role at iXSystems. We understand though that knowledge comes from many forms of learning and experiences. Above all, we consider a person's potential impact in the role and value their unique path to this point in their career.

Education:

• Associate's Degree or higher in Computer Science, Information Technology, Information Systems, or a related field, or equivalent professional experience

Experience:

• 3+ years of experience supporting enterprise technology infrastructure, specifically in storage, networking, and server environments.
• 2+ years of demonstrated success in a system administration or enterprise support role, including direct experience with client-facing troubleshooting and solution delivery across heterogeneous environments (e.g., Windows, Linux, macOS).
• Experience in provisioning, deploying, and supporting enterprise technologies such as TCP/IP networking, virtualization (e.g., ESXi, VCenter, Hyper-V), Linux, Active Directory/LDAP, SNMP, certificates, data backup, and recovery.
• Experience supporting and troubleshooting technologies like Minio, VMware, Veeam, Kubernetes, and containerized environments is highly preferred.

Certifications:

• Industry-relevant certifications (VMware, Cisco, Microsoft, CompTIA, LPI, etc.) are a plus. Certifications such as VMware VCP, Cisco CCNA, or similar would be advantageous, but are not required. We also support professional development and certification opportunities for our employees.

Language:

• English fluency is required. German, French, or Spanish fluency/proficiency is a plus.

Diverse Pathways:

• We recognize that knowledge can come from a variety of sources, including formal education, self-directed learning, or on-the-job experience. We value candidates who bring unique perspectives, problem-solving abilities, and potential for growth.

• Communication: Strong verbal and written communication skills (English required). Ability to communicate technical concepts clearly and confidently with clients and internal teams.
• Technical Proficiency: Proven experience provisioning and troubleshooting enterprise TCP/IP networking, including a functional understanding of protocols such as DNS, DHCP, and routing. Familiarity withIPv4 as well as ability to troubleshoot connectivity issues and resolve problems are essential. Proven experience with Linux administration in an enterprise environment. Experience working with data storage as part of an enterprise infrastructure.
• Client-Facing Support: Demonstrated ability to provide professional, courteous, and effective remote and on-site support to a diverse range of clients, including troubleshooting, installation, and configuration.
• Datacenter Fundamentals: Fluency with datacenter and network infrastructure concepts, including MDF/IDF racks, PDUs, environmental controls, copper and fiber network hardware. Hands-on experience is a plus.
• Open-Source Passion: Enthusiasm for open-source technology, with a willingness to advocate for and help clients maximize the value of TrueNAS systems and related open-source technologies.
• Cross-Platform Expertise: Ability to troubleshoot and support heterogeneous environments (Windows, Linux, macOS). Experience working with a variety of operating systems and applications in an enterprise context. Active Directory (AD) experience is a plus.
• Tools & Troubleshooting: Proficiency with monitoring tools, diagnostic methods, and best practices for troubleshooting storage, networking, and server systems.
• Travel: Ability to travel internationally for multiple days at a time.

Equal Employment Opportunity:

iXsystems DBA TrueNAS, Inc provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

---