Customer Care

2 days ago

Olympia, WA, United States Penrose and Associates Physical Therapy Full time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Free food & snacks
  • Wellness resources
We are an outpatient physical therapy clinic in Lacey, WA. that is experiencing rapid growth. Ask anyone in town and you will discover we have an incredible reputation in the community and have an abundance of great people ready and waiting for you to serve to the best of your ability. Read our Google reviews written by patients for yourself.

Are you passionate about helping people move better and feel their best with a quest to learn more? Join our team as a Customer Care and Marketing Assistant and gain hands-on training in cutting-edge regenerative technologies like EMTT, Stimpod, red light therapy, and PEMF-tools that are changing lives every day. This is a unique opportunity to be part of a forward-thinking clinic where you'll not only assist with innovative treatments but also support patients through personalized movement and strength programs. Our customer care technician is also referred to in our industry as a physical therapy technician.

If you're thinking about a future career in healthcare, this role is a great transitional step to gain valuable experience in a clinical setting.

In addition to supporting treatment sessions, you'll play a vital role in the day-to-day operations of the clinic-playing a key role in maintaining a clean, organized, and patient-ready environment, including laundry and equipment preparation You'll also handle phone calls and help with patient engagement and marketing initiatives, supporting our team's efforts to deliver an exceptional patient experience both in and out of the clinic. As a marketing assistant you will work with a team and AI agents to put out content - training provided.

We're looking for someone just like you-someone driven to learn, grow, and make a real difference in the health and recovery journey of others. Watch this video to see how life changing Regen Medicine can be: https://youtu.be/-QKb11_xcRo. In-person training will be provided for learning all of the Regenative Medicine services.

Key Skills & Attributes for Our Customer Care Technician & Marketing Assistant Role
(with Personal Training and Patient Engagement Responsibilities)
  • Excellent verbal communication skills - Loves talking to people both in person and on the phone; comfortable initiating and guiding conversations with warmth and professionalism.
  • Active listening ability - Listens attentively without interrupting, shows genuine curiosity, and asks thoughtful follow-up questions to fully understand patient needs, goals, and motivations.
  • High emotional intelligence - Reads nonverbal cues, responds with empathy, and creates a safe, welcoming environment where patients feel truly seen and heard.
  • Relationship-builder mindset - Easily connects with a wide variety of personalities, builds trust quickly, and leaves patients feeling cared for, not just treated.
  • Sales comfort with a service heart - Confident in recommending additional services that will benefit the patient, because they believe in the value of what we offer and are passionate about helping others heal.
  • Ability to make outbound calls - Willing and excited to connect with leads over the phone, answer their questions, understand their story, and inspire them to schedule a consult.
  • Comfortable with goal-oriented conversations - Skilled at guiding conversations toward action without pressure, by educating and building authentic trust.
  • Curiosity and problem-solving - Enjoys figuring out what makes each person tick and tailoring communication to match their needs and personality.
  • Team player with a growth mindset - Open to feedback, always learning, and excited to be trained in regenerative technologies and patient engagement strategies.
  • Strong interest or certification in personal training - Understands movement and fitness, and is excited to help clients improve strength and mobility alongside their physical therapy care.
Clinic hours are 7:00 AM-6:30 PM Monday-Tuesday and 7:00 AM-6:00 PM Wednesday-Friday. This position will likely follow a closing shift schedule. Hours needed: 9:30-6:30pm Mon & Tues and 8:50-5:50pm Wed-Friday.

Review our website at www.penrosept.com and check out our Google and Facebook reviews.

Job Type: Full-time

Benefits:
  • 401(k) matching
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Medical specialties:
  • Physical & Rehabilitation Medicine
Schedule:
  • Day shift
  • Monday to Friday
  • No weekends
Ability to commute/relocate:
  • Lacey, WA 98516: Reliably commute or planning to relocate before starting work (Required)
Experience:
  • Therapy/Medical Terminology: 1 year (Preferred)

Work Location: In person

Compensation: $18.00 - $23.00 per hour

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