Patient Access ED Registration Specialist

2 days ago

High Point, NC, United States Cone Health Full time
The Patient Access ED Registration Specialist is the first point of contact and creates a welcoming environment to include anticipation and action on the needs of our internal and external customers in the emergency department care setting. The role is responsible for accurately identifying patients and completing demographic, financial, regulatory and medical information. The schedule for this position is Monday-Friday 6:00am-2:30pm.
  • Utilizes tools and resources to perform responsibilities accurately and efficiently to obtain and enter required information for registration into the electronic health system.
  • Follows prescribed procedures for positive identification and medical record number assignment and
  • Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.
  • Ensures EMTALA compliant registration steps are taken for emergency department patients. Identifies patients who present with critical symptoms and activates clinical protocols.
  • Ensures ALL appropriate regulatory signatures are obtained.
  • Thoroughly and accurately documents insurance verification information, identifying deductibles, copayments, coinsurance, and policy limitations and verifies patient liabilities with payers, calculates patient payment, requests payment at the time of registration and documents in the EHR.
  • Consistently displays good customer service behaviors to ALL patients and visitor to promote positive patient experiences.
  • Assists patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
  • Performs other duties as assigned.
EDUCATION: Required: High School Diploma or equivalent EXPERIENCE: Required: 1 year of experience. LICENSURE/CERTIFICATION/REGISTRY/LISTING:
Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.

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