Guest Experience Lead

1 week ago

Fort Worth, TX, United States Peppa Pig Theme Park Full time
What you'll bring to the team

Guest Experience Lead
Peppa Pig Theme Park - Dallas

Help us make every day oinktastic for little piggies and their families

Are you energetic, positive, and passionate about creating magical guest moments? Do you love leading a team, helping others grow, and bringing BIG smiles to little visitors? Then join us as a Guest Experience Lead at Peppa Pig Theme Park Dallas - where imagination, teamwork, and fun collide

In this role, you'll help guide our team, support daily operations, and serve as a key leader in keeping our attraction running smoothly and safely. Every day is a new adventure

Qualifications & Experience

What You'll Do (Key Responsibilities)

As a Guest Experience Lead, you'll be one of the go-to leaders for delivering exceptional guest service and unforgettable experiences.
Serve as Manager on Duty

You'll help run the attraction from top to bottom, including:
Overseeing Admissions, Attraction Floor, Food & Beverage, and Retail
Delegating and monitoring daily tasks for front-line hosts
Motivating the team to be "guest-obsessed" and deliver outstanding service
Maintaining all health & safety procedures across the attraction
Managing queues, traffic flow, and busy areas with ease and safety
Responding to guest concerns and coordinating solutions across departments
Training & Coaching Front-Line Hosts

You'll help develop the next generation of guest service superstars
Train hosts on ride & water safety, guest service, and more
Maintain accurate training records
Coach team members, provide feedback, and support their growth
Empower hosts with the tools and confidence to deliver world-class service
Support Guest Experience Operations

When you're not duty managing, you'll support your department with:
Stocking & inventory tasks
Training & employee engagement
⌛ Assisting with shift coverage as needed
Supporting additional tasks to keep operations smooth and magical
And performing other exciting duties as needed
Who We're Looking For (Education & Experience)

• High school diploma or GED preferred
• Experience interacting with guests in fast-paced settings
• Passion for entertaining and engaging with children & families (a must)
• Prior experience training or coaching others
• A fun, friendly, outgoing personality
• Strong communication & motivational skills
• Ability to thrive in a busy, multitasking environment
• Ability to work weekends, evenings & holidays
Travel Requirements

May occasionally involve local or domestic travel.
Health & Safety Expectations

As a leader, you'll model safe working habits, follow all Merlin Entertainments Health & Safety guidelines, and support your team in doing the same.
Working Conditions

Attendance is essential
Flexibility is key - mornings, evenings, weekends, and holidays may be required
Physical Demands & Environment

You should be able to:
Walk or stand for long periods
Communicate clearly and positively
Use computers and standard office tools
Lift up to 50 lbs
Bend, reach, climb, twist & move around the attraction
Work in environments with varying noise levels
Work in different temperatures and lighting conditions
Ready to help us create unforgettable memories?

Apply today and join our team of fun-loving, guest-obsessed leaders at Peppa Pig Theme Park Dallas

Benefits

Benefits of Joining Merlin Entertainments

Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments

Pay Range

USD $17.50/Hr.

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