Client Service Representative

1 week ago

Livonia, MI, United States Rose Pest Solutions Full time
Overview

Client Service Representative (CSR) - Join the Rose Family

Compensation: $17.25/hr + commission & full benefits

Why You'll Love Working at Rose

Rose Pest Solutions isn't just the oldest pest management company in the nation (established in 1860) - we're also a 4th-generation family-owned business with a proven record of success. Our strength comes from our people: smart, positive, team players who care about clients and each other.

At Rose, you'll find:

  • Room to Grow: Continuous training, mentorship, and career development.
  • Stability & Legacy: 150+ years of success and innovation, backed by our in-house entomologists and technical experts.
  • Empowered Work: Freedom to think creatively, solve problems, and make a real difference.
  • A Team That Feels Like Family: Supportive, collaborative, and passionate about quality service.
Responsibilities

What You'll Do as a CSR

As a Client Service Representative, you'll be the friendly face and trusted voice that keeps our Service Center running smoothly. You'll play a key role in connecting clients, sales, and service teams - ensuring every client gets top-notch care.

Your day-to-day will include:
  • Coordinating service requests and scheduling appointments.
  • Supporting service and sales teams with paperwork, schedules, and client communications.
  • Helping clients understand and choose residential services that fit their needs.
  • Following up with clients and assisting with account collections.
  • Keeping everything organized so the whole team can succeed.
Compensation & Benefits

We believe great people deserve great rewards. Here's what we offer:

Competitive Pay: $17.25/hr + commission, plus bonus plan & profit sharing
Full Health Benefits: Medical, dental, vision, Rx insurance
Paid Time Off: Holidays, vacation, and sick leave
Retirement Savings: 401(k) with company match
Extra Protection: Life insurance, disability, family & military leave
Growth & Development: Ongoing training and career advancement opportunities

Qualifications

What Makes You a Great Fit

This role is perfect for someone who enjoys being the go-to person, thrives in a fast-paced environment, and values independence with responsibility.

You'll succeed if you:
  • Have excellent communication skills and love helping others.
  • Stay organized and detail-oriented, even under pressure.
  • Are comfortable with computers and can pick up new software quickly.
  • Work well independently but also enjoy being part of a collaborative team.
Requirements:
  • 18+ years of age, high school diploma (or equivalent).
  • Valid driver's license with good driving record.
  • Ability to work flexible hours, including early mornings, evenings, or weekends as needed.
  • Basic office and computer skills.
  • Physical ability to sit, stand, crouch, and lift up to 20 lbs.

Bio-Serv companies are proud to be EOE

rosepestsolutions+en@agents.icims.com

#ZR

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