Patient Care Specialist, Nursing Office of Practice, JCCHC

Posting Details

Position Information

Job Title
Patient Care Specialist, Nursing Office of Practice, JCCHC

Department
Office of Practice

Pay Grade
4

Job Category
Support Staff

Job Summary

The ETSU College of Nursing invites applications for a full-time Patient Care Specialist for our Johnson City Community Healthcare Clinic.

The Patient Care Specialist supports clinical operations in a healthcare setting by assisting nurses with direct patient care. Key responsibilities include administering injections, performing EKGs, collecting specimens, assisting with procedures and examinations, and completing carious non-professional nursing and clerical tasks. This role requires a solid understanding of basic nursing principles and practices.

Eligible for $1500 Sign-On Bonus - $500 after 30 days. $1000 after 6-months of continued employment within the CON OOP department as an initial sign-on bonus. A sign-on bonus is not eligible when transferring or being promoted to a new position within the CON OOP.

Knowledge, Skills, and Abilities

• Proficient in using electronic health record (EHR) systems to perform daily clinical and administrative tasks.
• Strong verbal and written communication skills for effective interaction with patients, providers, supervisors, and coworkers.
• Professional telephone communication skills, including coordination with pharmacies, healthcare providers, and community agencies.
• Ability to clearly and effectively communicate patient needs to clinical providers.
• Committed to maintaining patient confidentiality and handling sensitive information responsibly in compliance with HIPAA regulations.
• Thorough understanding of and adherence to university, college, department and clinic policies and procedures.
• Professional demeanor and ability to represent the facility positively at all times.
• Effective team player with a collaborative mindset.
• Strong attention to detail and ability to maintain quality control standards.
• Ability to remain calm and perform effectively in emergency situations.
• Strong organizational and time management skills to complete assigned duties efficiently.
• Knowledge of accepted nursing and clinical medical assistant (CMA) standards and practices.
• Familiarity with medical terminology, basic pharmacology, and the foundational principles of nursing.
• Basic computer literacy to support clinical operations.
• Skilled in delivering patient care in alignment with facility standards, protocols, and procedures.

The employee must be able to perform the essential functions of the position, with or without reasonable accommodations, in a satisfactory and effective manner.

Required Qualifications

• High School Diploma or equivalent.
• RMA, CMA (AAMA certification) or LPN.
• Current CPR/BLS card required.

Physical Demands

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job across various settings in the classroom, simulation, clinical, and/or community. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is occasionally required to bend, stoop, kneel, crouch, crawl, climb, reach, and balance. The employee may occasionally lift, carry, push, pull, and/or move more than 100 pounds. The employee must be able to perceive and respond to sounds and alarms; communicate effectively with others; and have a sufficient vision regarding near, distance, color, peripheral, and depth perception as well as the ability to observe and monitor situations in full and dimmed light. The employee may stand, walk, and/or sit in various settings for up to 12 hours at a time in addition to the preparation and closure of a clinical shift. Rapid mobility may also be required on occasion. Physical expectations of an assigned clinical facility may vary and be subject to change.

Stress levels may be high due to frequently dealing with numerous students, patients, family members, and other healthcare providers. This position demands concentration and the ability to work in emotionally-charged situations.

Compensation & Benefits

• Job Family - Medical Technical Assistant 2
• Market Range - 4 https://www.etsu.edu/human-resources/pay/paytables.php
• For information on benefits please visit: www.etsu.edu/human-resources/benefits/

Application Instructions

1. Non-exempt positions are required to be posted for a minimum of five (5) calendar days.
2. The closing date for this posting is subject to change without notice to applicants.
3. All positions at East Tennessee State University are contingent upon sufficient funding.
4. Review of applicants begins immediately and continues until positions are filled.
5. Employment is contingent upon a satisfactory background check.

College of Nursing Overview

The College of Nursing is part of the University's Academic Health Sciences Center, which also includes the James H. Quillen College of Medicine, the Bill Gatton College of Pharmacy, the College of Public Health, and the College of Health Sciences. The College of Nursing is the largest in the State of Tennessee offering multiple tracks for students enrolled in undergraduate and graduate programs. The Department of Undergraduate Programs is home to over 45 full-time faculty and 700 students across five (5) tracks including the Traditional BSN, Accelerated BSN (Johnson City, Kingsport, Sevierville), LPN-BSN, and RN-BSN/Dual Degree. The Department of Undergraduate Programs boasts a record of excellence with 60% of faculty holding specialty certifications and a strong record of collaboration and successful student outcomes. All programs in the College of Nursing are fully accredited by the CCNE.

University Overview
East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution's focus on community engagement.

Knowledge, Skills and Abilities

• Proficient in using electronic health record (EHR) systems to perform daily clinical and administrative tasks.
• Strong verbal and written communication skills for effective interaction with patients, providers, supervisors, and coworkers.
• Professional telephone communication skills, including coordination with pharmacies, healthcare providers, and community agencies.
• Ability to clearly and effectively communicate patient needs to clinical providers.
• Committed to maintaining patient confidentiality and handling sensitive information responsibly in compliance with HIPAA regulations.
• Thorough understanding of and adherence to university, college, department and clinic policies and procedures.
• Professional demeanor and ability to represent the facility positively at all times.
• Effective team player with a collaborative mindset.
• Strong attention to detail and ability to maintain quality control standards.
• Ability to remain calm and perform effectively in emergency situations.
• Strong organizational and time management skills to complete assigned duties efficiently.
• Knowledge of accepted nursing and clinical medical assistant (CMA) standards and practices.
• Familiarity with medical terminology, basic pharmacology, and the foundational principles of nursing.
• Basic computer literacy to support clinical operations.
• Skilled in delivering patient care in alignment with facility standards, protocols, and procedures.

The employee must be able to perform the essential functions of the position, with or without reasonable accommodations, in a satisfactory and effective manner.

Physical Demands
The physical demands described here represent those that must be met by the employee to successfully perform the essential functions of this job across various settings in the classroom, simulation, clinical, and/or community as required and/or needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is occasionally required to position themself and balance. The employee must occasionally move (including lift, carry, push, and pull) up to 100 pounds or more. The employee must be able to perceive and respond to sounds and alarms; communicate effectively with others; be able to observe and monitor situations and details at close range in full and dimmed light. The employee may be required to move and/or stay in a stationary position in various settings for up to 12 hours at a time in addition to preparing and closing a clinical shift. Rapid mobility may also be required on occasion. Physical expectations of an assigned clinical facility may vary and be subject to change.

Stress levels may be high due to frequently dealing with numerous students, patients, family members, and other healthcare providers. This position demands concentration and the ability to work in emotionally charged situations.

Required Qualifications

• High School Graduate.
• RMA, CMA (AAMA certification), or LPN.
• Current CPR card required.

Preferred Qualifications

Salary
Market Range 4

Posting Detail Information

Posting Number
SS01894P

Is this position subject to a criminal background check?
Yes

Is any part of the funding for this posting coming from a grant or outside funding source?
Yes

Open Date
10/31/2025

Close Date

Open Until Filled
Yes

Special Instructions to Applicants

To apply for this position, please use the following link: https://fa-evyu-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/jobs/preview/493

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