Engagement Center Rep
2 weeks ago
Full-time with Benefits
Hours: M-F 9:30 am to 6:00 pm
Job Description:
- Answers incoming calls from patients and conducts outbound calls to patients with open medical orders to schedule basic test or procedure appointments.
- Refers advanced scheduling tests to Engagement Center Coordinator.
- Ensures that accurate patient information is collected to facilitate the pre-registration process and providing exceptional customer service to ensure quality and performance standards are achieved.
- Completion of High School diploma or GED. Medical or business office education or training preferred.
- 1 or more related years' experience with medical terminology and/or call center environment. Previous patient registration experience preferred.
- Knowledge of health insurance required; managed care preferred.
- Strong customer service skills. Professional telephone etiquette, active listening skills and empathy toward others.
- Must be able to work in a fast-paced environment and maintain productivity/quality goals.
- Working knowledge of computers, internet access and ability to navigate within automated systems and software applications. Strong keyboarding skills.
- Ability to maintain confidentiality of sensitive information.
- Bilingual Spanish preferred.
We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.
Our comprehensive benefits program includes, but is not limited to:
- Medical, dental and vision coverage
- Wellness program, including free screenings
- Healthcare and Dependent Care Spending Accounts (HSA)
- Retirement savings plan
- Life insurance
- Disability income protection
- Employee Assistance Program (EAP)
- Fitness center discount program
- Tuition assistance and career development
- Paid Time Off (PTO)
- Reward and recognition programs
Join our team of healthcare professionals at Powers Health. Apply today
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