Customer Relations Representative

2 weeks ago

Newark, DE, United States Amanda Dixon - State Farm Agent Full time

Responsive recruiter

Benefits:

  • Licensing Paid by Agency
  • Simple IRA
  • Hourly pay plus commission
  • Bonus based on performance
  • Opportunity for advancement
  • Training & development
ABOUT OUR AGENCY:Our agency is approaching 34 years in business as of July 2025, and our commitment to providing exceptional service has only grown stronger with time. We're a close-knit team of five (both full-time and part-time), and we're passionate about helping our clients feel confident and protected.

With a background in Human Service Administration and Psychology, along with holding all insurance licenses, I bring a well-rounded perspective to the industry-focused on people first. Our office culture is built on the values of excellent customer service, detailed needs assessments, and prompt, reliable follow-through. If you're looking to be part of a team that values professionalism, care, and growth, we'd love to hear from you.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Amanda Dixon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
  • Bilingual Spanish required.
Compensation: $16.00 - $18.00 per hour

Are You Driven & Ambitious?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. Our team works hard to reach our goals together as a team and have fun while we are doing it We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Business Insurance, and Health Insurance.
  • Our office is located in Bear, DE.

We look forward to speaking with you

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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