IT Helpdesk Technician

IT Helpdesk Technician

Why Bird Rock Systems

At Bird Rock Systems, we take pride in being named one of the Inc. Magazines Best Workplaces Award winners and Inc. 5000 Fastest Growing Private Companies. Our dynamic journey to success is fueled by a team of passionate individuals who thrive in a fast-paced environment. We're more than a workplace; we're a community of fun-loving people dedicated to excellence.

What Sets Us Apart:

• Best Workplace Awards: Bird Rock Systems is honored to be recognized as one of San Diego Business Journal's Best Places to Work and Inc.'s Best Workplaces, highlighting our commitment to fostering a positive, collaborative, and innovative work environment.
• Fast-Paced Growth: As an Inc. 5000 honoree, we're committed to driving innovation and pushing boundaries. Join us to be part of a dynamic and ever-evolving company.
• Vibrant Company Culture: We believe in creating an environment where work feels like fun. Our team is more than colleagues - we're friends who collaborate, support, and celebrate together.
• Core Values: Our values define us. Loyalty, work/life balance, kaizen (continuous improvement), unwavering integrity, exceptional customer service, and giving back to our community are the cornerstones of Bird Rock Systems.

Your Opportunity:

At Bird Rock Systems, you're not just an employee - you're an essential part of our growth story. Join our team of driven professionals who embrace challenges, value camaraderie, and thrive on making a difference. If you're ready to work in an exciting atmosphere that blends passion, innovation, and purpose, we invite you to apply and embark on a rewarding journey with us.

Take the next step towards an inspiring career. Apply now and become a proud contributor to Bird Rock Systems' exceptional trajectory

Join us on our journey. Apply today.

Position Summary

We are looking for a proven performer to help fuel our aggressive growth strategy and complement our unique company culture. The Technology Helpdesk Technician is an technical position supporting technical enterprise-class solutions. This position is welcome to those who have two years of experience in the technology industry. Bird Rock Systems is represented by the best of the best technical engineers to learn from with many different skill sets including networking, security, storage, virtualization, wireless, cloud and collaboration technologies. This position includes mentoring, web-based training, on-the job training, and technical certifications. You will get hands-on experience assisting the services team with internal technical issues and with various customer projects.

You will support various technical requests from all departments:

• Triage and fix technical areas impacting employee productivity.
• Provide optimization reports for various IT and IT Security tools.
• Act as a technical resource for employee inquiries.
• Create and maintain technical documentation.

Main Duties

• Install and configure computer hardware, software, systems, phones, mobile devices.
• Set up PCs and equipment.
• Support business applications.
• Monitor and maintain cloud applications including Office 365.
• Respond in a timely manner to service issues and requests.
• Provide in-person technical support across the company.
• Troubleshoot login/permission issues.
• Repair and replace equipment as necessary.
• Participate in testing new technology.
• Complete company and partner training and certification tests.
• Increase technology acumen via engineering whiteboard sessions, vendor training, product demos, and industry seminars.
• Ensure customer satisfaction in every step of problem resolution.
• Track customer issues.
• Document diagnostic steps while troubleshooting reported problems.
• Conduct research to find correct solutions.
• Provide quality support to customers employing a high degree of customer service, technical expertise, and timeliness.
• Respond to customer inquiries in a timely manner.

What You Bring

Education & Experience

• Undergraduate degree, or equivalent, pertaining to IT.
• Two years of experience with IT support and IT projects.
• General industry knowledge of technology vendors, applications, and trends.

Qualifications & Key Skills

• Ability to commit to full-time schedule, as detailed on upon employment
• Strong desire to do an excellent job.
• Strong passion for technology.
• Listens to people with technical needs - identify be sensitive and responsive to technical needs.
• Excellent written and verbal communication skills.
• Able to express ideas clearly and convey necessary information.
• Able to recognize and attend to important details with accuracy and efficiency.
• To show us you've read this posting carefully, please answer the following question in your application: You're in a race and you pass the person in second place. What place are you in now?
• Able to maintain a positive attitude in the face of criticism, rejection, or failure.
• Able to constructively work under deadlines.
• Able to think strategically and tactically.
• Able to identify areas of risk/concern in area of responsibility.
• Ability to apply knowledge, experience, and expertise when addressing issues.
• Build solid and effective working relationships with others.
• Knowledge and expertise in related areas of responsibility.
• Strong organizational and time management skills, driving tasks to completion.
• Interest in attending various program events, including social gatherings, career development workshops, and more.

Preferred Skills

• IT infrastructure, cybersecurity, or related technical background
• Certification - CompTIA, ITF, A+, Network+, Security+, or similar

Location Requirements

• Location type: Onsite
• Onsite location: San Diego, California, United States
• Remote work requirements: N/A

Time Requirements

• Schedule: Full time
• Employment duration: Temporary to Permanent
• Estimated start date: Immediate
• Estimated end date: TBD, based on availability, experience, and job performance.

Compensation

• Expected Pay: $26.50-$29 Hourly DOE
• The above represents the expected compensation range for this job requisition. Ultimately, in determining pay, we'll consider location, experience, and other job-related factors.

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