ESS Helpdesk Technician

1 week ago

Alexandria, VA, United States Insight Global Full time

We are looking for an ESS Helpdesk Technician to join the team immediately. This position requires an active SECRET clearance.

As a Electronic Security Systems Help Desk Technician, you will:

Monitor and respond daily to submitted C• Cure and Milestonehelp tickets.
Acknowledge receipt of tickets and gather additional information from end u .
Document troubleshooting steps, resolutions, and updates in the ticketing system.
Close completed tickets and escalate unresolved issues to the COR weekly.
Provide weekly reporting on ticket status, common issues, and resolution times.
Troubleshoot and support:
C• Cure 9000 (v3.0 or higher) access control systems
Milestone XProtect Corporate (2022 or higher) video management systems
iSTAR Door Controller hardware, Recording Servers, encoders, and decoders
Configure and modify badge programming, monitor views, and camera settings.
Maintain a detailed log of help desk activities.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Required Skills & Experience

Active/current Secret Clearance (must be maintained throughout employment).
Hands-on experience with:
C• Cure 9000 (v3.0 or higher)
Milestone XProtect Corporate (2022 or higher)
Software House Level 2 C• Cure 9000 Installer/Maintainer Certification

Nice to Have Skills & Experience

Milestone certification

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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