Business Applications Support Specialist

Business Applications Support Specialist

Employment type: Full-time, B2B contract

Salary: negotiable

Location: Remote

Deployflow is a UK-based DevOps consultancy dedicated to driving digital transformation for organizations across various industries. With a wealth of technical expertise and over 50 years of combined experience, our mission is to deliver exceptional technology solutions that fuel business growth. We are equally committed to supporting our team members, fostering a collaborative environment where we can all thrive together. Join us and contribute to our motto: 'Together we make an extraordinary impact.'

We are on the lookout for a proactive and dynamic Business Applications Support Specialist to join our team on a permanent or B2B contract basis. Your educational background is important, but your skills, attitude, and passion for technology take precedence.

If you adapt easily to new environments, enjoy teamwork and brainstorming sessions, embrace challenges head-on, and are eager to learn from experiences, we encourage you to apply

As a Business Applications Support Specialist, you will play a crucial role in enhancing our suite of internal business applications. Collaborating closely with the Customer Service and Business Operations teams, you will bring innovation and efficiency to how core applications are utilized. You will join a team that values a hands-on approach, ensuring the smooth operation of Zilch's core applications.

Your daily responsibilities will include:

• Acting as the main contact and expert for business applications used by internal teams, including the core Zilch platform.
• Collaborating with cross-functional teams to understand their application needs and support them in selecting and provisioning suitable platforms.
• Conducting technical investigations and analyses to resolve incidents, ensuring high levels of customer satisfaction.
• Creating knowledge base articles to promote self-sufficiency among internal teams.
• Identifying and resolving deeper platform issues to support customer needs.
• Ensuring secure and effective data storage and processing while operating within an agile environment for critical customer systems.
• Continuously improving our tools, practices, and knowledge.
• Providing ad-hoc technology support as needed.

• A passionate enthusiast dedicated to helping both internal and external teams maximize their use of applications.
• A proactive engineer focused on keeping customers satisfied and systems operating smoothly.
• Strong analytical skills and a proven ability to solve complex problems.
• Knowledge of business applications and their associated processes.
• A successful track record in supporting business application usage.
• Understanding of APIs and system integrations.
• Experience implementing best practices in application usage.
• Ability to manage your own work pipeline while being an effective team player.
• Strong awareness of data security best practices.
• Experience working with SQL for data fixes and queries.

• Familiarity with AWS systems.
• Experience with Intercom or similar platforms.
• Experience implementing and supporting business applications such as CRM and ERP systems.
• Experience supporting REST-integrated systems.
• Knowledge of SQL and/or Python scripting.
• Usage of low-code integration platforms.
• Exposure to caching systems like Redis or Memcached.
• Experience with workflow management systems.

• Private health insurance.
• Holiday allowance, including a day off for your birthday.
• Company laptop provided.

About Zilch: Zilch is a payment technology company revolutionizing how people pay for goods and services. By combining the best features of debit, credit, and savings, we enable customers to earn instant cashback and spread payment costs interest-free, without late fees. Since launching in the UK in 2020, Zilch has rapidly gained traction, boasting 3 million customers within the first 24 months and achieving double-unicorn status in record time.