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Corporate Office and Guest Experience Coordinator at RMD Group
2 weeks ago
Position Summary:
The Office and Guest Experience Coordinator plays a critical role in ensuring the smooth operation of the corporate office while supporting executives, visitors, and guest-facing initiatives. This position is responsible for managing day-to-day office operations, coordinating administrative processes and projects, and managing facilities and guest interaction systems. The ideal candidate is highly organized, detail-oriented, proactive, and capable of balancing multiple priorities in a fast-paced environment, while providing a professional and positive presence both internally and externally.
Type: Hourly/ Full-time
Pay scale: $28 - $32/hour
Duties and Responsibilities
Responsibilities include, but are not limited to:
- Office operations
- Manage daily office operations, including calendars, conference room scheduling, mail, email, voicemail, office cleanliness, and supply inventory.
- Coordinate food and beverage and other needs for meetings and corporate events.
- Provide executive and administrative support
- Assist Exec VP with administrative tasks and special projects
- Prioritize and manage projects and tasks across multiple platforms, including MeisterTask, Microsoft Lists, and SharePoint.
- Enhance guest experience and loyalty
- Audit reservations to identify opportunities for guest delight
- Manage Glowforge and other creative requests to create memorable guest experiences.
- Support VIP and loyalty members with bookings, perks, and tailored offers.
- Respond professionally to guest inquiries via phone, email, or in person.
- Manage the reservation line and be the first point of contact for reservations that come in through the phone and info@ emails.
- Coordinate Repair and Maintenance requests
- Assign jobs and tickets and coordinate vendors as needed in MaintainX
- Manage R&M part inventory
- Ensure MaintainX is being properly utilized, with accurate and appropriate information
- Assist with additional duties as assigned
- Perform other administrative or project-based tasks as needed. This may include project-based tasks, event planning, or internal communications.
Qualifications:
- Minimum 3 years of prior executive administrative or office management experience required
- Strong proficiency in Microsoft Office Suite
- High School Degree or equivalent required
- Hospitality experience preferred
Skills and Abilities
- Extremely organized and detail-oriented with strong multitasking, prioritization, and time-management skills.
- Able to work independently, make sound decisions, and anticipate the needs of others.
- Strong written and verbal communication skills with a positive, welcoming, and professional demeanor.
- Able to balance administrative, guest-facing, and operational responsibilities while maintaining composure in a fast-paced environment.
- Provide exceptional service to internal team members and external guests, reflecting RMD's hospitality culture and standards.
- Build effective working relationships with all departments, vendors, and partners.
- Exercise discretion with confidential information and model teamwork, accountability, and a solution-oriented mindset.
- Operate standard office equipment for prolonged periods and maintain a professional appearance.
- Remain calm under pressure, show initiative in problem-solving, and demonstrate integrity and reliability in all interactions.
- Anti-harassment and nondiscrimination 1-hour class.
- Must be able to travel frequently between venues within San Diego County; occasional evening and weekend availability required to support restaurant operations. Work is performed in both office settings and onsite in active hospitality environments.
- Must be able to sit, stand, or walk for extended periods while performing administrative or guest-service duties.
- Must be able to lift, move, or carry up to 25 pounds safely (e.g., office supplies, shipments, event materials).
- Must be able to bend, stoop, and reach as needed to access filing cabinets, storage, and supplies.
ABOUT RMD Group
RMD Group was formed by three partners who had a passion for hospitality and creating unforgettable experiences. For over a decade, RMD has been a driving force in the industry, creating some of San Diego's most successful and exciting concepts including Rustic Root, Huntress, Lumi, Side Bar and FLUXX. In addition, the group works with a thriving portfolio of hospitality and lifestyle concepts that include Ballast Point Brewing and Hard Rock Hotel's Float and 207. RMD brings extensive expertise in all areas of consulting including design, development, and management, plus a talented team of industry leaders that continue to elevate guest and client experience in San Diego and beyond.
