Associate Director of Operations

Who We Are We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.
Our Story We started out as a small operation in California. In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals. Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.
We have a rich history at Tenet. There are so many stories of compassionate care; so many 'firsts' in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need. Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others.
Our Impact Today Today, we are leading health system and services platform that continues to evolve in lockstep with community need. Tenet's operations include three businesses - our hospitals and physicians, USPI and Conifer Health Solutions.
Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care. We are differentiated by our top notch medical specialists and service lines that are tailored within each community we serve. The work Conifer is doing will help provide the foundation for better health for clients across the country, through the delivery of healthcare-focused revenue cycle management and value-based care solutions.
Together as an enterprise, we work to save lives and can accept nothing less than excellence from ourselves in service of our patients and their families, every day.

Include the following. Others may be assigned.

• Weekly rounding with staff and physicians ensuring that practices are functioning as expected.
• Coordination with Practice Managers related to practice operations.
• Ensuring effective on-boarding of new physicians and staff, including the acquisition of space, procurement of supplies and equipment.
• Promotes practice initiatives such as referral management, TOS collections, and task management.
• Works closely with the Market Operations Director to develop and implement goals and objectives for the market.
• Works closely with physician leadership to identify new lines of business, additional streams of revenue, and new methods to mitigate costs.
• Works to ensure regulatory compliance with agencies such as OSHA, CLIA, Medi Cal, DHS and others as appropriate.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to apply policies and principles to solve everyday problems and deal with a variety of situations
• Ability to establish priorities and coordinate work activities, with the ability to take initiative and exercise independent judgment, decision making and problem solving expertise
• Excellent organizational skills with the ability to gather, analyze and interpret information and make effective recommendations to senior level leaders
• Performs duties while demonstrating strong, interpersonal and communication skills that allows work to flow in a positive, constructive, and professional manner
• Works with all team members to facilitate congenial and professional working relationships with subordinates, peers, and superiors thus creating a harmonious work environment
• Ensures that all contacts with patients, senior leadership, managers, the public, physicians and other personnel are carried out in a friendly, courteous, helpful and considerate manner
• Answers telephones in a prompt and courteous manner.
• Displays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations
• Dedicated to meeting the expectations and requirements of internal and external customers
• Works with customers to identify problem areas and recommend solutions

The Associate Director of Physician Operations will oversee market operations, and conduct daily interactions in a way that demonstrates a positive organizational attitude and effectiveness, and models the organizations Mission, Vision and Values. The Manager will manage and direct the activities in the market practices including physician human resources requirements, customer service, customer satisfaction, financial analysis, meaningful use attestations, business information systems, practice profile analysis and compliance with regulatory bodies.

• Four or more years of progressive and hands-on managerial experience in a medical practice, including management responsibility of all operational areas including HR and finance
• Bachelor’s degree or an equivalent combination of education and experience
• Demonstrated skill using MS Office products including Excel, Word, Power Point and Outlook
• Strong leadership skills and understanding of group processes, teamwork, and site/cost center based management
• Excellent written and verbal communication skills with the ability to establish and maintain effective working relationships at all levels with an organization
  
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Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

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