Bilingual Enrollment Specialist

1 week ago

Thornton, CO, United States Clinica Family Health Full time

“Our mission in helping the underserved is why I’ve been here for 22 years. I love helping people get the care they need. It’s satisfying to help patients navigate the healthcare system and find affordable solutions.” ~ Grisel Martinez, Enrollment Manager

Help patients enroll in a discount or insurance program so they can get the medical, dental and behavioral care they need.

Job Profile:

  • Are you experienced with healthcare enrollment including of state and federal programs, eligibility criteria, insurance terminology and coverage types?
  • Have you absorbed and analyzed large amounts of data?
  • Are you experienced with electronic health records (EHR), online application portals and basic office software?
  • Do you empathize with patients and let them know you are here to help them?
  • Are you positive and approachable with patients and co-workers?
  • Do you reach out for help when you need it?
  • Are you bilingual in English and Spanish?
What You Get to Do:
  • You will talk with patients to explain complex insurance terms and program requirements in a way that's easy to understand.
  • You will prescreen patients to assess what program they qualify for to ensure they have the necessary documents to start the enrollment process.
  • You will meet with walk-in and scheduled patients to follow through with the application process.
  • You will keep detailed records of documents, application and billing information in the electronic health record (EHR).
  • You will add payors to the patient record.
  • You will prepare reports and submit prior to deadlines.
  • You get to serve your community – you are here for the patients, and they are very grateful.
Compensation: Approximately $21.00. All individual pay rates are calculated based on the candidate's experience and internal equity.

What We Need for this Job:
  • Bilingual in English and Spanish.
  • Attention to detail of critical information to determine patient eligibility and their application.
  • Analyze complex data to determine the correct eligible patient programs.
  • Strong communication skills – proactively ask for help, etc.
  • Must be reliable and punctual.
  • Maintain a high level of professionalism and empathy when interacting with patients.
Training takes approximately six weeks even with prior enrollment experience.

After six months, this position is eligible for hybrid work. Employees with less experience may still qualify if they can demonstrate role competency, as determined by their manager.

What We Offer:
  • Comprehensive Benefits:
    • Medical
    • Dental
    • Vision
    • FSA/HSA
    • Life and Disability
    • Accident/Hospital Plans
    • Retirement with Employer Contributions

  • Vacation, sick, and extended illness time off options
  • Open communication with leadership and mission-focused engagement
  • Training and growth opportunities with a supportive team invested in your success


We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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