Tailormade Travel Consultant
1 week ago
Position Summary:
The Travel Consultant is responsible for the design, pricing, and sale of itineraries that are tailored to meet guest requirements and expectations.
Responsibilities and Accountabilities:
- Meet or exceed established sales goals
- Develop and maintain a network of existing and new clientele through outbound sales calls in order to build relationships
- Actively manage guest relationships with a variety of touch points (i.e., acknowledge birthdays, anniversaries, etc.)
- Design custom Tailormade itineraries in consultation with guests and Travel Agents
- Evaluate pricing received from DMC or Third-Party suppliers to ensure value (A&K value and price value)
- Communicate and advocate product and price value in support of successful conversions
- Confirm required services with DMC and Third-Party suppliers
- Manage all financial aspects of booking in Travel Studio according to company guidelines
- Ensure all Travel Studio and OneIs booking details are complete and accurate in accordance with department guidelines
- Maximize conversions by following up on Option Quote and Quote Pending bookings in CRM within the established timeframe
- Demonstrate competency of destination knowledge
- Research flight schedules, hotel availability, and other Sabre procedures as necessary
- Meet or exceed established A&K Service standards
- Maintain a minimum number of hours available on the phone per department guidelines
- Make recommendations for process, procedure, and technology improvements
- Collaborate with Sales Assistants to coordinate all pre- and final documents, and assist with guest/TA contact
- Collaborate with internal departments to facilitate the booking process and sales
- Assist Guest Relations on post-tour issues to ensure guest satisfaction is maintained
- Sales projects as determined by management
- Excellent verbal and written communication skills with an emphasis on telephone sales
- Detail-oriented with excellent organizational skills and ability to multitask
- Strong worldwide geographic, destination, cultural, and world affairs knowledge
- Drive to achieve results, initiate personal goals, and close sales
- Intermediate computer skills required (Microsoft Office) and the ability to quickly master new technologies
- Good judgment and problem-solving skills
- Ability to work in a team environment
- Excellent interpersonal skills
- Basic Sabre skills required, intermediate skills preferred
- Must be able to read/write/speak in English
- Foreign language skills preferred
- Associate or bachelor's degree preferred or equivalent experience
- High School diploma required
- Two years of travel industry experience required
- Two years of sales experience required
- Evening, weekend, and approved overtime may be required
- Domestic travel in conjunction with the Sales Director's sales calls
- International travel may be required (and maintain a current passport)
- $49,000 - $53,000, with additional earning potential through sales incentives.
Benefits
A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.
EEO Statement
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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