Level 3 Support Technician

2 weeks ago

Boston, MA, United States The Ceres Group Full time

You will be working as part of the Global Technologies team focusing on the development and support of end user technology including but not limited to the administration of Group Policy, Active Directory, SCCM 2012, MDT, Bitlocker, operating system deployment and other key support services

The role will involve implementing client technology projects as they arise, as well as on-going 3rd level support for BAU activities. The role is service oriented so strong communication skills, organisational skills and customer focus are essential.

Brief Description of Accountabilities:

  • Participate in the implementation and support of the corporate mobile phone product (Windows Phone, iPhone, inTune, SCCM)
  • Participate in the development, testing and deployment of the corporate Windows workstation platform (Windows 7, Windows 8, Windows 10)
  • Developing and maintains operational documentation and specifications on system builds and configurations
  • Monitoring the Client Technology Services incident queue, investigating and resolving logged 3rd level end user support incidents
  • Mentoring / assisting 1st and 2nd level IT Support staff with incident diagnosis
  • Video conferencing system support and administration
  • Analysis and resolution of desktop hardware and software problems

Experience and Qualifications:
BS/BA degree in Computer Science or other technical field, or equivalent.
  • 2+ years 3rd level support or 5 years 2nd level end user support experience
  • 3+ years SCCM administration experience (application deployment, security patching, mobile device management)
  • Experience with PKI, user and computer certificate authorities
  • Experience with DNS, DHCP, AD
  • 2+ years hands experience with Windows OS Image creation via MDT or SCCM
  • In Depth experience designing, managing and implementing group policy and group policy preferences
  • Proficiency in use of Powershell, VBscript
  • Experience with implementing and administering Bitlocker would be advantageous
  • Experience implementing OneDrive, Applocker and associated Windows 8.1 technologies
  • Experience in complex, large-scale implementations and product rollouts

Occasional out of hours and weekend work will be required.

#LI-JW1

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