Customer Service Dispatcher

7 days ago

Myrtle Beach, SC, United States Lenox Roofing Solutions Full time

If you’re a problem-solving, multitasking expert with excellent communication skills, you could be perfect for our CSR/Customer Service representative/dispatcher position. Our growing company is looking for the right candidate to be the main point of contact for customers, field units, and management. Strong interpersonal skills are a must in this dynamic role. You are familiar with dispatch systems( Service Titan), data entry, and creating work schedules. If this sounds like the perfect fit for you, apply now Responsibilities: • Create and change service calls when needed • Track dispatch service calls and arrival times • Organize dispatch documents • Communicate with customers and field teams about service details and special requests • Log customer complaints and service tech notes Qualifications: • Experience working with people under stressful and dynamic conditions • 1+ years of experience as a service dispatcher is preferred, but not required • Previous work in a customer-facing position • Applicant must have high school diploma or GED; associate or bachelor’s degree is preferred • Exceptional communication, customer service, organizational, and interpersonal skills Compensation: $52,000

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Compensation:
$52,000 per year

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