Night Auditor
2 weeks ago
Overview:
The Night Auditor serves as the Front Desk Attendant during the night shift at Atwell Suites KCI, and will be responsible for compiling and organizing several end-of-day reports each shift.
Primary Duties and Responsibilities:
Welcome all guests in a friendly, prompt, and professional manner, being sure to give recognition to IHG Rewards Club Members and returning guests.
Check guests in, issue room keys, and provide information on hotel services and room location.
Ensure necessary identification is taken from guests at check-in.
Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly and courteously.
Accurately record guest information and preferences in the Hotel’s internal system.
Check guests out; resolve any late or disputed charges.
Accurately process all cash and credit card transactions using established procedures.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Take action to solve guest problems/complaints using appropriate service recovery guidelines.
Follow established hotel safety protocols and procedures at all times; immediately report any health and safety incidents, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty.
Assist with booking guest reservations for individual or group stays, which may be requested either by phone or from within the hotel; process cancellations, revisions, and information updates on reservations as requested.
Perform Night Audit duties, such as posting room and tax and preparing the front desk for the new day.
Other Duties and Expectations:
Work closely with all departments using crystal clear communication.
Lead by example; encourage co-workers to always perform at the highest levels.
Ask for feedback from supervisors and provide feedback as needed; be open and willing to take directions and/or make changes to job performance as needed.
Engage guests at all opportunities to build a level of comfort between the guest and our property, instilling a “Home Away From Home” comfort during their stay.
Understand and respond to customer’s needs and ensure a high level of guest satisfaction.
Other duties as assigned.
Qualifications and Requirements:
High school diploma or equivalent is preferred.
Basic computer skills and Microsoft Suite experience required.
1-year experience working in a hotel or similar hospitality role preferred.
A qualified candidate for this role will have excellent customer service skills, strong communication skills, and great attention to detail.
Must have the ability to work a flexible schedule including weekends and/or holidays.
Schedule (may vary):
Night Shift
Holidays
Overtime
Weekend availability
-
Night Auditor
1 week ago
Kansas City, MO, United States Hotel Lotus Stadium Full timeOur property is growing rapidly, and we are looking for a full-time night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply...
-
Night Auditor
2 weeks ago
Kansas City, MO, United States Hotel Lotus Stadium Full timeOur property is growing rapidly, and we are looking for a full-time night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply...
-
Night Auditor
1 week ago
Kansas City, MO, United States Hotel Lotus Stadium Full timeOur property is growing rapidly, and we are looking for a full-time night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply...
-
Night Auditor
6 days ago
Kansas City, MO, United States Hotel Lotus Stadium Full timeOur property is growing rapidly, and we are looking for a full-time night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply...
-
Hotel Night Auditor
2 weeks ago
Kansas City, MO, United States Holiday Inn Kansas City Downtown Full timeOur property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you...
-
Hotel Night Auditor
17 hours ago
Kansas City, MO, United States Holiday Inn Kansas City Downtown Full timeOur property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you...
-
Night Auditor
7 days ago
Kansas City, MO, United States HAMPTON INN & SUITES - KANSAS CITY DOWNTOWN-CROSSROADS Full timeHampton Inn and Suites Downtown Kansas City Crossroads is seeking a detailed, outgoing, customer service pro to fill our Night Auditor position. As a Night Auditor, you’ll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package. ABOUT US:...
-
Night Auditor
19 hours ago
Kansas City, MO, United States HAMPTON INN & SUITES - KANSAS CITY DOWNTOWN-CROSSROADS Full timeHampton Inn and Suites Downtown Kansas City Crossroads is seeking a detailed, outgoing, customer service pro to fill our Night Auditor position. As a Night Auditor, you’ll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package. ABOUT US:...
-
Night Auditor
3 days ago
Kansas City, MO, United States HAMPTON INN & SUITES - KANSAS CITY DOWNTOWN-CROSSROADS Full timeHampton Inn and Suites Downtown Kansas City Crossroads is seeking a detailed, outgoing, customer service pro to fill our Night Auditor position. As a Night Auditor, you’ll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package. ABOUT US:...
-
Night Auditor
20 hours ago
Kansas City, MO, United States AC Hotel Kansas City Plaza Full timeA prominent hotel in Kansas City is seeking a Night Auditor responsible for balancing revenue and settling accounts nightly. The role includes performing bookkeeping activities and Guest Service Agent tasks. Candidates should have a high school diploma, previous night audit experience, and strong computer skills. This position offers competitive wages and...
