Desktop Support Tech

2 weeks ago

Noblesville, IN, United States SMC Corporation of America Full time
PURPOSE

A Desktop Support Technician (DST) role is the initial point of contact for the SMC end user, the face of the IT department. The DST role is primarily involved with IT incident management. They are responsible for monitoring our support desk phone queue and ticketing system. The DST will resolve issues as they are reported and work proactively to minimize downtime. The Desktop Support Technician will also assist with installing, configuring, and maintaining software, hardware, and peripheral equipment as time permits.

ESSENTIAL DUTIES
• Provide customer support and troubleshooting of desktop devices, mobile/phone devices, printer devices, audio/visual equipment, and other related IT devices
• Ensures that end-user environments are effectively maintained and supported
• Provides remote support (users exist in multiple geographic locations throughout North America)
• Works with team members to monitor the incoming call queue and the ticketing system
• Document all customer contacts
• Work efficiently to resolve incidents, identify, and escalate the problem and consistently maintain departmental SLAs within acceptable levels
• Assist with the deployment of desktop devices, mobile/phone devices, printer devices, audio/visual equipment, and other related IT devices
• All other duties as assigned

PHYSICAL DEMANDS / WORK ENVIRONMENT
• Collaborative team environment in a shared workspace
• General office, computer room, warehouse, and factory areas
• Off-hours work and travel as required
• Sitting for long periods
• Physical demands require the person to regularly stand, walk, and use various warehousing equipment
• Minimum lifting requirements of 25 pounds

MINIMUM REQUIREMENTS
• High school diploma or equivalent. Associate degree or greater preferred
• Highly self-motivated and directed with an attention to detail and a strong customer service orientation
• Basic understanding of ITSM Principles or ITIL4 Foundations certification is preferred
• Previous troubleshooting and issue resolution skills is a plus
• A+ and / or MCSA Certification preferred
• Excellent interpersonal communication skills

For internal use only: IT001

  • Pharmacy Tech Certfd

    2 weeks ago

    Noblesville, IN, United States Riverview Health Full time

    Pharmacy Tech Certified Job Category: Patient Support Requisition Number: PHARM002875 Full-Time On-site Noblesville, IN 46060, USA Job Details Description Job Responsibilities Data entry of prescriptions and insurance adjudication. Fill medication orders for pharmacist review. Place daily order with drug wholesaler, facilitate pick up of medications from...

  • Pharmacy Tech Certfd

    2 weeks ago

    Noblesville, IN, United States Riverview Health Full time

    Pharmacy Tech Certified Job Category: Patient Support Requisition Number: PHARM002875 Full-Time On-site Noblesville, IN 46060, USA Job Details Description Job Responsibilities Data entry of prescriptions and insurance adjudication. Fill medication orders for pharmacist review. Place daily order with drug wholesaler, facilitate pick up of medications from...

  • Pharmacy Tech Certfd

    2 weeks ago

    Noblesville, IN, United States Riverview Health Full time

    Pharmacy Tech Certified Job Category: Patient Support Requisition Number: PHARM002875 Full-Time On-site Noblesville, IN 46060, USA Job Details Description Job Responsibilities Data entry of prescriptions and insurance adjudication. Fill medication orders for pharmacist review. Place daily order with drug wholesaler, facilitate pick up of medications from...

  • Radiologic Tech II Resource Pool

    2 weeks ago

    Noblesville, IN, United States Riverview Health Full time

    Job Summary This Radiologic Technologist II, or Rad Tech II, is a member of our healthcare system Resource team and will cover hospital, freestanding ED / urgent care, and ambulatory sites throughout our locations in Hamilton County, Indiana. The Rad Tech II competently operates in two or more modalities within Riverview Health's Imaging department. This...

  • Radiologic Tech II Resource Pool

    2 hours ago

    Noblesville, IN, United States Riverview Health Full time

    Job Summary This Radiologic Technologist II, or Rad Tech II, is a member of our healthcare system Resource team and will cover hospital, freestanding ED / urgent care, and ambulatory sites throughout our locations in Hamilton County, Indiana. The Rad Tech II competently operates in two or more modalities within Riverview Health's Imaging department. This...

  • Director of Information Technology

    2 days ago

    Noblesville, IN, United States Gaylor Full time

    SCOPE OF WORK The Director of Information Technology (IT) provides strategic leadership and direction for the IT functions of a national electrical construction contractor. This role is responsible for overseeing all aspects of technology use within the company, including infrastructure, cybersecurity, artificial intelligence, systems implementation, AV,...

  • Diagnostic Radiology Technologist

    2 days ago

    Noblesville, IN, United States Indiana University Health Full time

    Job Description Working as a Radiologic Technologist in Urgent Care offers a dynamic environment with greater patient interaction and the chance to expand your skill set beyond just performing x-rays. In this fast-paced setting, rad-techs often engage directly with patients, explaining procedures, addressing concerns, and providing comfort during stressful...

  • Real Estate Agent

    4 days ago

    Noblesville, IN, United States Carpenter Realtors Full time

    DESCRIPTION: Are you eager to start a rewarding career in real estate but worried about your lack of experience? Don't be! We are looking for motivated individuals with a passion for helping others to join our team as Real Estate Agents. No prior experience is necessarywe'll provide you with all the training and support you need to succeed. In this role,...

  • Certified Nursing Assistant

    6 days ago

    Noblesville, IN, United States CarDon & Associates Full time

    Create a better future with CarDon at Harbour Manor $2,500 Sign on Incentive for Full Time Evening Shift $2,000 Sign on Incentive for Day or Night Shift Full TimeNOW OFFERING DAILY PAYReady for a better career? Want to work for a company that treats everyone like family? Perfect. CarDon & Associates is currently hiring across Central and Southern Indiana....

  • Certified Nursing Assistant

    1 week ago

    Noblesville, IN, United States CarDon & Associates Full time

    Create a better future with CarDon at Harbour Manor $2,500 Sign on Incentive for Full Time Evening Shift $2,000 Sign on Incentive for Day or Night Shift Full TimeNOW OFFERING DAILY PAYReady for a better career? Want to work for a company that treats everyone like family? Perfect. CarDon & Associates is currently hiring across Central and Southern Indiana....