Account Support Analyst

6 days ago

Memphis, TN, United States Evolve, LLC Full time
Job Description:

The Account Support Analyst is responsible for the support of new and existing Payment Processing merchants during, and after, initial on-boarding with Evolve. The Account Support Analyst serves as a primary point of contact for merchants who contact the Payment Processing Account Management Team with standard, and non-standard, requests via email and via phone related to ACH Services, Remote Deposit Capture, Cash Management, Card Services, and others.

Main Job Tasks and Responsibilities
  • Support new and existing Payment Processing customers during and after onboarding to serve as a liaison between Account Management, client companies, and internal teams (Sales, Legal, etc.) and the core system vendor, providing technical support as needed.
  • Assist clients with technical and nontechnical inquiries as they relate to processes followed by Evolve and services/systems offered by Evolve Payment Processing.
  • Support Account and/or Implementation Manager(s) with client setup, training, and ongoing administrative access requests; setup new clients/merchants in core system(s) based upon products requested, as needed.
  • Support customers with superior customer service.
  • Assist in development of documentation, processes, and reporting to support Payment Processing, as requested.
  • Assist in development of internal and external training materials for business unit, as requested.
  • Manage query responses via telephone, email, and internal systems to ensure client/merchant requests and concerns are addressed.
  • Support and strengthen relationships with internal and external customers.
  • Other responsibilities as reasonably required.
Education and Experience:
  • Bachelor's degree or equivalent from a four-year college or university preferred.
  • Minimum of five years related work experience.
  • Knowledge of Payment Processing Operations.
  • Knowledge of ACH Services, Debit/Credit Card Services, and Card Management preferred.
  • An understanding of regulatory requirements for financial institutions.
Key Competencies:
  • Excellent analytical skills, especially with regards to understanding Account Management and system reporting and analysis.
  • Strong work ethic and a positive attitude.


Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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