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Communications Center Dispatcher

2 weeks ago

Boston, MA, United States Massachusetts General Hospital Full time

Responsible for coordinating and dispatching security and facilities maintenance personnel to ensure the safety, security, and proper functioning of the hospital's physical infrastructure and related systems.

The dispatcher acts as a central point of contact for receiving and processing requests, prioritizing tasks, and efficiently dispatching personnel to address security and maintenance incidents or issues. Receive incoming calls and requests for security and facilities maintenance assistance, ensuring accurate and timely documentation of incidents, requests, and service calls.
-Serve as the primary point of contact for security and facilities maintenance personnel, coordinating their responses to incidents, emergencies, and service calls.
-Respond to emergency situations promptly, dispatching security personnel and coordinating with emergency services as necessary.
-Monitor security systems, including CCTV cameras, access control systems, and alarm systems, to identify potential security breaches or suspicious activities.
-Receive and process facilities maintenance requests, prioritizing tasks and dispatching maintenance personnel accordingly.
-Document all incidents, requests, and actions taken accurately and comprehensively in appropriate reporting systems.
-Maintain a comprehensive understanding of security and facilities maintenance resources, including staff availability, equipment, and supplies.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only required

Experience
Dispatch/Communications Experience 1-2 years preferred or Security Experience 0-1 year preferred

Knowledge, Skills and Abilities
- Knowledge of security systems, procedures, and emergency response protocols.
- Familiarity with facilities maintenance concepts and practices, including basic knowledge of building systems, equipment, and repairs.
- Excellent communication skills, both verbal and written, to effectively interact with individuals at all levels, including staff, contractors, and emergency personnel.
- Strong organizational skills and the ability to multitask, prioritize, and manage a high volume of requests and incidents.
- Ability to remain calm and composed in high-pressure situations and make quick and informed decisions.
- Attention to detail and accuracy in recording incident details, maintaining logs, and generating reports.

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.