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ServiceNow Solution Architect

2 weeks ago

Tampa, FL, United States Skyelia Full time
About:

• Contract: 6 months

• Tampa, FL (2 days onsite)

The Role:

• Lead end-to-end delivery of ServiceNow projects, ensuring alignment with business goals and platform best practices.

• Manage cross-functional teams including developers, architects, business analysts, and stakeholders.

• Oversee implementation and optimization of ITSM, SPM, and ITOM modules, including workflows, integrations, and reporting.

• Develop and maintain detailed project plans, timelines, budgets, and risk mitigation strategies.

• Facilitate stakeholder engagement, requirements gathering, and change management activities.

• Ensure compliance with governance frameworks, including ITIL, Agile, and CSDM standards.

• Monitor project KPIs and use ServiceNow dashboards to report progress and performance.

• Coordinate testing, training, and go-live support to ensure successful adoption and sustainability.

• Collaborate with enterprise architects to define long-term ServiceNow roadmaps, including module upgrades and new capability rollouts.

Must Have:

• Experience Leading end-to-end delivery of ServiceNow projects.

• Experience Overseeing implementation and optimization of ITSM, SPM, and ITOM modules, including workflows, integrations, and reporting.