Senior Field Service Specialist

About Us

We are a global climate technologies company dedicated to sustainability. Through our innovative HVACR technologies, we create energy-efficient residential, commercial, and industrial spaces, safeguarding temperature-sensitive goods throughout the cold chain and enhancing comfort for people worldwide. Our cutting-edge engineering, design, and manufacturing, combined with our leading brands, deliver next-generation climate technology tailored to meet future needs.

Whether you are an experienced professional seeking a career change, an undergraduate exploring your first opportunity, or a recent graduate with advanced qualifications, we have exciting opportunities for you to innovate and create an impact. Join our team and embark on your journey today

Job Description

The Senior Field Service Specialist is a key technical leader responsible for advanced commissioning, integration, and mentorship within our Professional Field Services. As a subject matter expert on refrigeration, CO2 systems, HVAC controls, and complex system architectures, you will lead on-site initiatives, coach fellow specialists, and represent our company with esteemed clients during large-scale rollouts. This role involves significant fieldwork and requires extensive overnight travel.

AS A SENIOR FIELD SERVICE SPECIALIST, YOU WILL:

• Perform expert-level commissioning and optimization of complex refrigeration and building automation systems.
• Create control programs and logic sequences based on detailed specifications.
• Provide advanced troubleshooting support for control systems, refrigeration racks, HVAC, and BMS integrations.
• Lead on-site teams, coordinate contractor efforts, and ensure compliance with design specifications.
• Execute and oversee new store commissioning and remodel projects.
• Identify and qualify contractors to support commissioning services.
• Mentor and train junior specialists to enhance team capabilities.
• Act as the primary technical contact for major clients and large commissioning projects.
• Maintain expert knowledge of our control systems and competitor systems (Danfoss, Carel, Novar, Honeywell, etc.).
• Document and clearly communicate findings to project and leadership teams.

REQUIRED EDUCATION, EXPERIENCE, & SKILLS:

• 7+ years of experience in refrigeration controls, field commissioning, or system integration.
• Advanced understanding of refrigeration system design, pressure/temperature relationships, and CO2 system controls.
• Proficiency in controller programming and network integration.
• Demonstrated leadership and mentoring experience in field settings.
• Excellent customer communication and organizational skills.
• Proficient with technology, including word processing, spreadsheets, databases, and email.
• Ability to manage multiple high-impact projects and provide strategic insights.
• Willingness to travel up to 85-90%.
• Legal work authorization in the United States (sponsorship is not available for this role).

Remote Work Arrangement:

This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed. We are committed to fostering a connected culture, so you will work with your team and leader to understand operating principles for effective collaboration.

Our compensation philosophy is straightforward: we offer a competitive base salary that aligns with local market rates, along with performance rewards during our annual review process. For transparency, the salary range for this role is $100,000-$120,000 annually, dependent on skills, talent, capabilities, and experience.

Working Conditions:

This position involves frequent exposure to moving mechanical parts, varying weather conditions, extreme temperatures, and electrical hazards. You may occasionally encounter wet or humid environments, high places, fumes, airborne particles, and vibrations.

#LI-KP1 #LI-Remote

Our Commitment to Our People

We are united by a common purpose: achieving sustainability. Our HVACR technology and cold chain solutions are essential in reducing carbon emissions and enhancing energy efficiency across multiple sectors. Our employees are our greatest asset, and we cultivate a culture of passion, openness, and collaboration.

We invest in the continuous development of our team members, offering a variety of flexible and competitive benefits, including medical plans, dental and vision coverage, 401(k) options, and generous leave policies. Together, we empower one another to revolutionize the HVACR technology landscape.

Our Commitment to Inclusion & Belonging

At our company, we embrace a diverse workforce and promote a culture where everyone feels included and valued. Our employee resource groups play a vital role in building a strong community.

Work Authorization

Employment is contingent upon legal authorization to work in the United States. This position does not qualify for sponsorship.

Equal Opportunity Employer

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or veteran status, ensuring a workplace free from discrimination or harassment.

If you require assistance in accessing this website to apply for a position due to a disability, please reach out via the provided contact information.

With $5B in global revenue, we lead in compression products, electronics, software, and solutions across HVACR applications, addressing environmental sustainability through technology evolution. Our offerings include vital equipment for food service, transportation, and healthcare, focusing on energy management and sustainability solutions globally.