IT HELPDESK SPECIALIST I

6 days ago

Cedar Rapids, IA, United States EASTERN IOWA HEALTH CENTER Full time
IT HELPDESK SPECIALIST I - ADMINISTRATIVE OFFICE

Cedar Rapids, IA

$20.00-$30.00

Be a part of an organization that is dedicated to health equity for all.

As a Federally Qualified Health Center, our mission at Eastern Iowa Health Center (EIHC) is to provide exceptional and accessible health care services throughout our community. We are a collaborative team dedicated to the wellness and the excellence of care regardless of the patient's ability to pay. EIHC believes in non-judgmental and equal care for all members of our diverse community.

Our staff values compassion as a guiding force. EIHC promotes health equity for all and believes health care is a right, not a privilege. You will thrive in a collaborative environment where you take ethical action and ownership to solve problems and lead positive outcomes. Do you want to be part of a larger purpose of an evolving, high-performance culture that empowers you to make a difference?

EIHC is seeking a full-time, entry-level IT Helpdesk Specialist who brings a foundational understanding of IT, a passion for learning, and a flexible, solutions-focused approach.

SCHEDULE

Monday through Friday 7:30am-4:30pm

COMPENSATION

$20.00 to $30.00 hourly depending on experience and education

ESSENTIAL DUTIES AND RESPNSIBILITES
  • Provide onsite technical support and troubleshooting assistance to end-users via phone, email, chat, or in-person.
  • Serve as the office IT point of contact, managing and maintaining all IT equipment and software (including computers, monitors, printers, etc.) with support from our IT contractor as needed.
  • Log and track all support tickets and ensure proper documentation of issues, resolutions, and follow-up actions.
  • Assist with install, configure, and maintain computer hardware, software, and operating systems.
  • Educate end-users on basic troubleshooting techniques and self-help resources to promote user independence and minimize support requests.
  • Maintain an inventory of IT assets including computers, peripheral devices, and other hardware, ensuring accurate record-keeping and timely upgrades
EMR
  • Athena
REQUIRED QUALIFICATIONS
  • Knowledge of basic Information Technology, including troubleshooting and support experience.
  • Proficiency with Electronic Health Records systems preferred.
AMAZING BENEFITS
  • 4 Weeks of Paid Time Off
  • 8 Paid Holidays
  • 2 Cultural Floating Holidays
  • Health Insurance - Plan Options Start at $1.00 Per Pay Period
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts - Medical and Dependent Care
  • Health Savings Account
  • 100% employer paid Basic Life and Long-term Disability Insurance
  • Volunteer Life Insurance
  • Short-Term Disability Insurance
  • 401(K) with 4% Employer Match
  • Employee Clothing Allowance
  • Employee Assistance Program
  • Gym Membership Discount to the Midwest Athletic Club
  • Parental Leave
  • National Health Service Corps Loan Repayment (Select Positions)
  • FTCA Malpractice Insurance

Eastern Iowa Health Center is an equal opportunity employer and makes decisions related to compensation and all terms, conditions, or privileges of employment on the basis of merit. Company policy prohibits unlawful discrimination based on race, color, creed, sex, pregnancy (including childbirth and related conditions), religion, marital status, age, national origin, disability, medical condition, genetic information, gender identity, sexual orientation, military status, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful and prohibited by the Company.

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