Hospitality-Focused Restaurant Manager

4 days ago

West Springfield, MA, United States Chilis Full time

Role Overview

Chili's Managers are all about hospitality We thrive in the people business, excelling at making every guest feel special. Our most successful Managers have a genuine passion for connecting with both Team Members and Guests. In our win-together atmosphere, we celebrate teamwork and recognize those who go above and beyond.

For decades, Chili's has been celebrated for our vibrant culture. We take our responsibilities seriously, but we never lose sight of having fun. Our Managers are driven to achieve top business results while making the work environment enjoyable. From leading energetic shifts to exceeding Guest expectations and meeting our financial commitments, Managers are essential to our success.

Responsibilities

  • Deliver outstanding Guest experiences.
  • Set an example and hold Team Members accountable to our operational and quality standards.
  • Identify issues and be self-reflective, taking accountability and showing transparency.
  • Encourage open communication between Team Members and Management.
  • Influence Team Member behaviors by advocating for change and restaurant initiatives.
  • Lead with both heart and intellect.
  • Drive business results by efficiently managing costs using Chili's systems.
  • Adhere to our operational processes, including our Manager Timeline and completing quality Line Checks.
  • Recruit, train, retain, and develop Team Members for greater responsibilities.
  • Enhance Guest engagement within the restaurant and build relationships within the community.
  • Understand and practice safe food handling procedures.
  • Embody and communicate Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant.

About Us

Founded in Dallas, Texas in 1975, Chili's has made a mark in the casual dining industry with our famous Big Mouth burgers, house-smoked ribs, sizzling fajitas, and hand-shaken margaritas Our legacy is rooted in service, hospitality, and community engagement, and we are dedicated to providing the best experience for every Guest, every day.

About You

  • A dependable team player.
  • A preference for fast-paced environments.
  • Excellent multitasking skills.

The salary for this position ranges from $68,000 to $75,000 yearly.

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