Alarm Service Technician

1 week ago

Detroit, MI, United States Securitas Electronic Security Inc Full time

Securitas Technology is a global leader in integrated security solutions, dedicated to safeguarding businesses around the world. With over 13,000 professionals in 40 countries, we are committed to making your environment safer and providing an unmatched client experience. Our extensive portfolio includes video, access control, intrusion, fire systems, and comprehensive services.

As a part of our service team, you will play a vital role in ensuring client satisfaction by addressing post-installation issues and assisting with special project work when necessary.

Key Responsibilities:

  • Respond to trouble tickets to ensure optimal application uptime and performance.
  • Collaborate with team members to diagnose and resolve various application issues.
  • Execute preventative maintenance tasks to improve system availability and identify faults.
  • Perform routine configurations, including user permissions and application settings.
  • Document all system modifications through a digital change control system.
  • Create comprehensive technical documentation for both technical and non-technical audiences.
  • Conduct pre-deployment testing on all upgrades and significant modifications.
  • Execute on-site installations of software upgrades and major modifications.

Minimum Requirements:

  • High school diploma or equivalent.
  • Experience with installing and troubleshooting low voltage equipment.
  • Strong knowledge of commercial access control, CCTV, burglary alarms, intrusion systems, and fire alarms.
  • Experience with fire alarm systems such as Bosch, Silent Knight is highly preferred; knowledge of Simplex, Notifier, Edwards, Siemens, or similar commercial systems is a plus.
  • Preferred NICET certification or State Fire License.
  • ESA Certified Alarm Technician and NTS Certified Service Technician preferred.
  • Understanding of network communications and IP addressing.
  • Certifications in enterprise-grade CCTV or Access Control are a plus.
  • Proficient in Microsoft Office.
  • Strong written and verbal communication skills.
  • Excellent problem-solving and analytical abilities.
  • Strong time management skills.
  • Positive attitude and a strong work ethic.

Benefits:

  • Paid company training.
  • Medical, Dental, Vision, and Life Insurance.
  • 401K with a 60% match up to 6% of salary.
  • Paid vacation, holidays, and sick time.
  • Educational Assistance.
  • Exceptional growth opportunities.
  • Company vehicle, laptop, and cell phone provided.
  • Variety of employee discounts on travel, equipment, and more

We are an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are displayed daily by our employees to our clients and communities we serve.

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