Applications Support Representative

1 week ago

Milpitas, CA, United States Myopening Full time
ApplicationsSupport Representative - Healthcare

Location: Milpitas, CA

Position: Full Time

Salary: Open

No. of position: 2

JobSummary:

This position is responsible for handlingdiverse client questions on data entry and management, product customization,report execution, ad hoc report creation and analysis of report output. Representatives use company products and/orinternal tools for troubleshooting, data analysis and other relatedfunctions. Representatives must have theability to problem solve independently. Calls and correspondence are documented in detail.

All activities must be in compliance with EqualEmployment Opportunity laws, HIPAA, ERISA and other regulations, asappropriate.

Essential Functions: Applications SupportRepresentative - Level I is responsible for:

I. Customer Support

• Responds to telephone calls / email requests from both internal andexternal sources for applications related support.

• Responds to and resolves clients' requests for product customization.

• Responds to and resolves clients' GUI and system navigation questions.

• Works with clients to promote data management best practices.

• Assists clients with data analysis referring more complex questions toLevel II Applications Support Representatives.

II. Communication

• Communicates clearly and effectively with the client and provides thefoundation for an ongoing and productive client relationship.

• Communicates effectively with immediate manager, other company leadersand all team members.

• Participates in all team meetings and activities.

III. Documentation

• Documents and tracks all client supportcalls using SalesForce case tracking system.

• Produces enhancement cases and analyzes those cases to makerecommendations to Product Management team.

• Submitsnew and/or updated content to the internal applications support knowledge base.

• Maintains HIPAA privacy and security standards as defined by thecompany.

MinimumRequirements: Applications Support Representative - Level Imust have:

• Knowledge of hospital information systems(i.e. ADT, Lab, Billing, etc.)

• Experience with coding classifications systems (ICD, CPT, NUBC, etc.)

• Knowledge and experience using web-based applications.

• Good organizational skills, detail oriented, and has an interest inproviding quality customer service.

PreferredQualifications:

• Bachelor's degree in healthcare or related discipline, or equivalentexperience. Nursing degree a plus.

• Prior contact/call center experience answering phones is desirable

• Prior performance improvement/quality management/risk management workexperience within a healthcare setting is highly desirable.

• Knowledge of pharmacy data, hospital quality initiatives and JCAHO accreditationprocess is desirable

Let mehave the following information, if interested...

Word resume-

Full Name -

Current Location -

Open for relocation -

Visa Status (Citizen or Green Card or EAD) -

Primary contact Number -

Best Time to contact -

Primary Email -

Expected salary

Reason for looking a New Assignment -

Are you currently in project -

When can you start -

How many years of experience in hospitalinformation systems (i.e. ADT, Lab, Billing, etc.) -

Any experience in coding classificationssystems (ICD, CPT, NUBC, etc.) -

Any experience in web-based applications -

Bachelor's degree in healthcare or relateddiscipline, or equivalent experience. Nursing degree a plus -

SANTOSH KUMAR Sr. Technical Recruiter

Two95 International Inc. 'Global Talent Mapping'

T: +1-856-528-3312*1208 santosh.kumar@two95intl.com Fax: 856-494-1988

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