Sr. Product Manager

Are you passionate about the customer experience? Innovating on behalf of established and emerging Amazon businesses? Amazon's Digital Acceleration team powers digital purchases and the subscription lifecycle for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We drive how digital products intersect with Amazon's retail store, executing billions of digital purchases every year that enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable customer shopping experience.

As Sr. Product Manager - Technical, you will be responsible for the definition and development of the product vision and roadmap for our digital discovery platforms and experiences. You will help shape product strategy, while working with economists and engineering to deliver features based on this vision. You will work with internal stakeholders to identify short and long term goals and product features that create new ways for customers to discover digital products through search, deals, homepage, personalized recommendations and more. We are looking for someone who is customer focused with a passion for innovating to facilitate business growth and create a first-class customer experience.

Key job responsibilities

- Work closely with leadership and cross-functional teams to develop and deliver innovative software and services that enable purchase and management of subscriptions, and memberships.

- Partner with software engineering, digital clients, Customer Service, Marketing, and business intelligence teams to create best-in-class solutions for customers.

- Work with technical and non-technical stakeholders to understand and improve product capabilities.

- Analyze customer feedback and usage metrics to identify key pain points.

- Build innovative concepts and successfully champion them through senior management and stakeholder leadership teams.

- Work successfully across digital businesses to ship new features and add meaningful customer experience updates.

- Manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.

- Present confidently to senior management, external clients, and other large audiences.

- Roll up sleeves as necessary to ensure projects stay on schedule and meet our high standards of quality.

About the team

Amazon Digital Acceleration powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience.

BASIC QUALIFICATIONS

- Bachelor's degree

- Experience owning/driving roadmap strategy and definition

- Experience with feature delivery and tradeoffs of a product

- Experience contributing to engineering discussions around technology decisions and strategy related to a product

- Experience managing technical products or online services

- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

PREFERRED QUALIFICATIONS

- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

- Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 151,200.00 - 204,600.00 USD annually