Desktop Support-IV

2 days ago

Madison, WI, United States Concord IT Systems Full time
The State of Wisconsin is seeking a Desktop Support-IV.

Must be Wisconsin resident or willing to relocate. 100% On-Site. This is an in-person job with no remote work.

The Department of Corrections (DOC) requires Desktop Support staff to maintain a working knowledge of our internal computer system. The technician will oversee repairing and maintaining thousands of desktops, laptops, and other PC devices. They will also be installing new PC's and laptops to replace end of life cycle equipment. The technician will be doing those tasks while maintaining inventory and properly disposing of outdated equipment by recycling those items per DOC policies. The technician will also maintain and close work orders in the DOC ticketing system. The technician receives oversight from the Field Tech Manager to ensure that policy, procedure, and methodology are being followed.

Top Required Skills:
  • Remote trouble shooting
  • Customer service/interaction with users during device setup
  • Imaging Devices
Nice to Have Skills:
  • Any AV integration experience is highly sought after.
  • Must be able to work independently but in a team environment.
  • Must be able to meet deadlines.
  • Must be able to multi-task and balance their workday.
Interview Process:
  • In-person interview required.

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