eCommerce Solutions Consultant

Immediate Opening for an eCommerce Solutions Consultant in Glenview IL
Responsible for supporting a select group of digital tools and solutions and managing the implementation, business process modifications, project management, training, and communications of those technologies across the organization and targeted user base. Lead the demonstration of solutions and training for users on digital technology, provide support updating training documents, and serve as a backup for other team members.

If this sounds like you please send me your resume and tell me about your Bilingual (French, Spanish) and Ecommerce skills.

Hours: Monday - Friday 8am - 5pm

Location: Glenview IL must live locally in IL

Duration 5 months +

Wages based on skills and experience: $20.00 - $40.00 per hour

Seeking those living in Glenville IL who have worked remotely from home and have a home office setup.

Adecco is currently assisting a local Customer in their search for eCommerce Solutions Consultant. This is a great opportunity to further your existing skills as an eCommerce Solutions Consultant while learning new ones to assist you in your career.

The best part is you would be joining a winning culture with Adecco while on assignment with our customer and have access to all our Adecco Perks Great Opportunities available now for eCommerce Solutions Consultant.

REQUIREMENTS/PREFERENCES

DETAILED DESCRIPTION: List the primary duties and responsibilities required to perform this job in order of importance; typically, 4 to 6 key responsibilities.

• Responsible for supporting a selected group of digital tools and solutions and managed the implementation, business process modifications, project management, training, and communications of those technologies across the organization and targeted user base.
• Leads the demonstration of solutions and training for users on our internally grown digital technology, provides collateral and updated training documents and serves as an escalation point to troubleshoot non-common issues and user onboarding.
• Tracks open issues to ensure quick response and action from support teams.
• Identify customer needs and help customers use specific features.
• Monitor customer complaints on social media and reach out to provide assistance
• Update our internal databases with information about technical issues and useful discussions with customers.
• Assists with identifying potential process bottlenecks and works with the management team to resolve issues.
• Follow up with customers to ensure their technical issues are resolved.
• Responding to customer queries promptly and accurately via phone, email or chat.
• Performs incidental project management, including planning, research, analysis and implementation of deliverables and action items.
• Maintain a positive attitude and calmly respond to customers complaints.

Preferences (Experience, Skills):

• Bilingual (French, Spanish)
• Experience as a Help Desk/ Customer Care Specialist or similar Customer Support role.
• Familiarity with the eCommerce industry is a plus.
• Experience using help desk software and remote support tools
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Detailed oriented
• Self-starter
• Ability to quickly diagnose and resolve technical issues
• Exceptional teamwork and leadership skills to help other technical support workers
• Ability to learn new technologies and implement them
• Personable and attentive
• Strong interpersonal skills
• Responding to customer queries promptly and accurately via phone, email or chat.
• Performs incidental project management, including planning, research, analysis and implementation of deliverables and action items.
• Acts as project sub-task lead on small projects.
• Manage daily tasks
If you are interested in this position, apply today :)

What's in it for you?
"Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria."

eCommerce Solutions Consultant is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration apply today

Pay Details: $20.00 to $40.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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