Customer Care Representative

1 week ago

Auburn, NY, United States MacKenzie-Childs Full time
Description

Position Summary:

The primary duty of a Customer Care Representative is to assist MacKenzie-Childs customers with placing new orders or helping with existing orders. In addition, a representative will help troubleshoot complaints, errors, account questions, cancellations or other issues that may arise via email, live chat or telephone.

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

80% Read and respond to customers emails and live chats promptly and with proper etiquette.

10% Review follow-ups to close any open customer issues.

10% Make outbound phone calls to assist customers with placing new orders, help with existing orders, and troubleshoot issues to come to a fair resolution for both the customer and the company.

Supervisory Responsibilities:

This position does not have any supervisory responsibilities.

Qualifications

Education and Experience:

  • High school diploma or GED
  • One year of Customer Service hands-on experience desired

Special Requirements:

  • Rotating weekend work as required to meet business needs.

Location: Onsite required in Auburn, NY

Knowledge, Skills, and Abilities:

  • Ability to multitask and work in a fast-paced, dynamic and changing environment with a focus on meeting deadlines.
  • Excellent attention to detail.
  • Must have strong interpersonal and communication skills
  • Self-motivation, action-oriented, as well as a team player
  • Maintain consistent, dependable attendance
  • Access to secure home internet should the need arise for work from home

Equipment Used:

  • Computer, printer, telephone, photocopier, scanner and calculator
  • Computer Software: Outlook, Word and Excel

Physical and Mental Requirements:

  • Ability to sit, stand, walk, talk, hear, reach, push, pull, lift, crouch, kneel, bend, climb stairs, use fingers to grasp, handle, feel, and perform repetitive motions of hands or wrists.
  • Exerts up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Close mental and visual attention required to perform work dealing primarily with preparing, analyzing, and interpreting data and figures, using a computer terminal, and/or extensive reading.
  • Must work for prolong periods of time utilizing a computer keyboard and screen.

Environmental Conditions:

Work is performed in a typical office environment.

  • Customer Service Representative I

    1 week ago

    Auburn, NY, United States Pacer Group Full time

    Job title: Customer Service Representative I Work Location: Auburn New York 13021 Duration: 6 months Shift Timing: MF 8 am to 5 pm Payrate: XX21 ph Description We are seeking a Customer Service Representative to provide front-line support by directing callers and email inquiries to the appropriate team or department. This is a contract role covering for an...

  • Customer Service Representative I

    1 week ago

    Auburn, NY, United States Pacer Group Full time

    Job title: Customer Service Representative I Work Location: Auburn New York 13021 Duration: 6 months Shift Timing: MF 8 am to 5 pm Payrate: XX21 ph Description We are seeking a Customer Service Representative to provide front-line support by directing callers and email inquiries to the appropriate team or department. This is a contract role covering for an...

  • Customer Service Representative I

    1 week ago

    Auburn, NY, United States Pacer Group Full time

    Job title: Customer Service Representative I Work Location: Auburn New York 13021 Duration: 6 months Shift Timing: MF 8 am to 5 pm Payrate: XX21 ph Description We are seeking a Customer Service Representative to provide front-line support by directing callers and email inquiries to the appropriate team or department. This is a contract role covering for an...

  • Customer Relations Specialist

    2 weeks ago

    Auburn, NY, United States Suburban Propane Full time

    Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which...

  • Customer Relations Specialist

    2 weeks ago

    Auburn, NY, United States Suburban Propane Full time

    Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which...

  • Customer Relations Specialist

    1 week ago

    Auburn, NY, United States Suburban Propane Full time

    Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which...

  • Travel Registered Respiratory Therapist

    2 weeks ago

    Auburn, NY, United States Supplemental Health Care Full time

    Supplemental Health Care is seeking a travel Registered Respiratory Therapist for a travel job in Auburn, New York. Job Description & Requirements Specialty: Registered Respiratory Therapist Discipline: Allied Health Professional Start Date: ASAP Duration: 13 weeks 36 hours per week Shift: 12 hours, nights Employment Type: Travel Job Description:...

  • Travel Registered Respiratory Therapist

    7 days ago

    Auburn, NY, United States Supplemental Health Care Full time

    Supplemental Health Care is seeking a travel Registered Respiratory Therapist for a travel job in Auburn, New York. Job Description & Requirements Specialty: Registered Respiratory Therapist Discipline: Allied Health Professional Start Date: ASAP Duration: 13 weeks 36 hours per week Shift: 12 hours, nights Employment Type: Travel Job Description:...

  • Youth Care Professional III

    2 weeks ago

    Auburn, NY, United States Hillside Family of Agencies Full time

    WE ARE OFFERING A $2,000 SIGN ON BONUS FOR YOUTH CARE PROFESSIONAL POSITIONS! Job Summary The Youth Care Professional III delivers relationship-based, competence centered, and trauma informed solutions to youth and families to help them reach their full potential. This position mentors and trains Youth Care Professional I and II staff, and performs shift...

  • Youth Care Professional III

    1 week ago

    Auburn, NY, United States Hillside Family of Agencies Full time

    Job Summary $1,500 Sign on Bonus! The Youth Care Professional III delivers relationship-based, competence centered, and trauma informed solutions to youth and families to help them reach their full potential. This position mentors and trains Youth Care Professional I and II staff, and performs shift charge responsibilities. The Youth Care Professional III...