House Attendant

2 days ago

Santa Monica, CA, United States ETC Hotels Full time
BASIC PURPOSE: Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and security rules and regulations. As well as guest and employee safety.

ESSENTIAL FUNCTIONS:
  • Pick up keys, radio and Alice device from Security; ensure radio channel is on number 4 and radio works.
  • Log in to Alice device
  • Constantly check for any request on Alice and/or the radio and complete as requested.
  • Receive assigned section, supplies and any priority request from the Office Coordinator.
  • Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty ash urns remove trash and /or linens and note areas that need immediate attention.
  • Disinfect and/or strip checked out guest rooms when needed.
  • Delivery any requests for guests, supervisors, room attendants and turn down attendants.
  • Aid sections housekeepers as needed (i.e. bed boards, roll-way, baby cribs, microwaves, refrigerators, etc.)
  • Clean all public areas to the standard while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, emergency stairwells, etc.
  • Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner.
  • Walk the floors and remove linen and trash from turn down attendant's carts periodically.
  • Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.
  • Spin pad / carpet spotting where needed/instructed.
  • Remove dirty towels and garbage from the pool area at the end of the day. Refill linen as needed.
  • Move linen carts to necessary locations based on MLS deliveries and pick-ups.

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