Bilingual Service Advisor

22 hours ago

Texas City, TX, United States Cook Ford Full time

Cook Ford is looking for a Bilingual Service Advisor who is fluent in both English and Spanish to join our growing Service Department. If you’re passionate about delivering exceptional customer service, thrive in a fast-paced environment, and enjoy helping customers understand their vehicle needs, we want to meet you

Key Responsibilities

  • Greet customers and serve as their main point of contact throughout the service process.

  • Clearly communicate vehicle issues, recommended services, and repair timelines in both English and Spanish.

  • Prepare repair orders, document concerns, and relay accurate information to the service technicians.

  • Provide service estimates, obtain approvals, and update customers on repair status.

  • Ensure customer satisfaction by maintaining transparency, professionalism, and timely communication.

  • Coordinate with parts and service teams to ensure smooth workflow.

  • Promote recommended maintenance services in accordance with manufacturer guidelines.

  • Handle customer questions, concerns, and follow-up needs with care and efficiency.

Qualifications

  • Fluent in Spanish and English (required).

  • Previous Service Advisor or automotive customer service experience preferred (Ford dealership experience a plus).

  • Strong communication and customer service skills.

  • Ability to work in a fast-paced environment while maintaining accuracy and professionalism.

  • Basic knowledge of vehicle systems and maintenance is helpful.

  • Proficiency with dealership management software (Tekion) is a plus.

  • Valid driver’s license and clean driving record.

What We Offer

  • Competitive pay structure (base + commission).

  • Health, dental, and vision benefits.

  • Paid vacation and holidays.

  • Ongoing training and certification opportunities through Ford.

  • Supportive, team-focused work environment.

If you’re ready to grow your career with a dealership that values customer experience and employee success, apply today and join the Cook Ford family

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