Restaurant General Manager

3 days ago

Ottawa, IL, United States Burger King Full time

The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people, and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators, and Team Members (20-45 employees).

Summary Of Responsibilities:

PROFITABILITY

  • Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
  • Reviews key P&L lines to increase profitability for the restaurant
  • Drives sales through proactive guest service, people development & operations management
GUEST
  • Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
  • Manages the guest experience through operations and timely response to Guest issues
  • Problem solves guest feedback systems to determine root causes and develops action plans to address issues
  • Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives
PEOPLE
  • Leads the restaurant's recruitment and selection process to build and retain an effective restaurant team
  • On-boards new team members by training and guiding them through the certification process
  • Inspires the restaurant team by effectively managing individual and team recognition programs
  • Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team's capabilities and raise restaurant performance
OPERATIONS
  • Manages restaurant labor using optimal Manager staffing and Team Member scheduling
  • Enforces compliance with government regulations, employment laws, and BKC policies
  • Ensures that the restaurant upholds operational and brand standards
  • *Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary
Qualifications And Skills:
  • Must be at least eighteen (18) years of age
  • High School Diploma or GED required, 2 years of college preferred
  • 1-2 years of previous restaurant management experience
  • Strong understanding of P&L management & drivers of restaurant profitability
  • Ability to prioritize own and others' work and time to meet deadlines and objectives
  • Demonstrated leadership skills
  • Demonstrated understanding of guest service principles
  • Available to work evenings, weekends, and holidays
  • Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant


This job is posted via Workstream

  • Restaurant Manager

    2 weeks ago

    Ottawa, IL, United States Dunkin' Full time

    Description: A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards, franchisee...

  • Restaurant Manager

    3 days ago

    Ottawa, IL, United States Dunkin' Full time

    Description: A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards, franchisee...

  • Shift Manager

    2 weeks ago

    Ottawa, IL, United States Arby's Restaurant Full time

    Arby's Restaurant - 4131 Columbus St [Restaurant Shift Supervisor] As a Shift Manager at Arby's, you'll: Lead and inspire your team; Maintain adequate staffing levels; Interview, hire and develop team members; Ensure the restaurant remains clean and provide a safe environment; Assist in restaurant operations management in inventory control and record...

  • Shift Manager

    5 days ago

    Ottawa, IL, United States Pizza Hut Full time

    Description: Working at Pizza Hut® is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. If you're ready to take the next step in your career in restaurant management, our Shift Manager position is the right place to do it. Working as a Shift Manager will let you develop your management...

  • Food Service Operations Manager

    2 weeks ago

    Ottawa, IL, United States Cracker Barrel Full time

    At Cracker Barrel, we truly believe that the company you keep matters. Whether you're warmly welcoming guests, crafting delicious biscuits, or ensuring smooth operations behind the scenes, you play a vital role in creating memorable moments. What You'll Do - Create Meaningful Moments As a Food Service Operations Manager, you're not just overseeing a...

  • Pizza Delivery Driver

    2 weeks ago

    Ottawa, IL, United States ROSATIS PIZZA Full time

    Rosati's Pizza is 'Chicago's Greatest Thin Crust Pizza' company built on family values, work ethic, and teamwork. This location is operated by locals Geno & Jess Olivito. At Rosati's, our passion runs deep for our food, our team members, and our customers. Authentic Italian food matched with authentic, genuine people is the Rosati recipe. A range of Team...

  • Maintenance

    3 days ago

    Ottawa, IL, United States McDonald's Full time

    This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job...

  • Shift Leader

    2 weeks ago

    Ottawa, IL, United States Dunkin' Full time

    Description: Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. Requirements: - Fluent in English - Restaurant,...

  • Shift Lead

    2 weeks ago

    Ottawa, IL, United States Pizza Hut Full time

    Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. If you're ready to take the next step in your career in restaurant management, our Shift Manager position is the right place to do it. Working as a Shift Manager will let you develop your management skills while...

  • Shift Lead

    7 days ago

    Ottawa, IL, United States Pizza Hut Full time

    Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. If you're ready to take the next step in your career in restaurant management, our Shift Manager position is the right place to do it. Working as a Shift Manager will let you develop your management skills while...