Patient Service Representative

7 days ago

St Louis, MO, United States Mercy Health Full time
Find your calling at Mercy Greets and appropriately directs patients via phone calls or direct contact. Maintains waiting room. Performs general clerical duties as needed. Performs all duties and responsibilities in a manner consistent with our mission, values, and mercy service standards. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards. Position Details:

Patient Service Representative

Mercy Clinic Urology - Southfork

Location: 12700 Southfork Rd. Saint Louis, MO 63128

Schedule: Full-Time | Monday-Friday (40 hours/week)

Qualifications:

  • Education: High school diploma or equivalent

  • Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted. (Internal candidates only)

What You'll Do

  • Creating a Positive First Impression:Greet patients warmly, verify their identity, and ensure a smooth and respectful check-in experience.

  • Supporting Front Desk Operations:Answer phones, manage Epic chart creation, process mail, scan documents, and handle faxes with accuracy and discretion.

  • Coordinating Patient Flow:Facilitate efficient check-ins, check-outs, and appointment scheduling to keep the day running smoothly.

  • Maintaining Provider Schedules:Monitor and update provider calendars, correct registration errors, and manage work queues.

  • Collaborating Across Teams:Communicate with clinical staff and departments to support seamless, coordinated care.

  • Scheduling and Compliance:Schedule procedures and testing, provide good faith estimates, and ensure full compliance with the No Surprises Act.

  • Resolving Patient Concerns:Address questions and concerns with empathy, escalating issues when needed to ensure patient satisfaction.

  • Handling Financial Transactions:Balance your cash drawer, manage accounts receivable, and assist patients with payment plans.

  • Protecting Patient Privacy:Maintain accurate and timely documentation in the EHR while strictly adhering toHIPAA regulationsand safeguardingpatient confidentiality at all times.

  • Supporting Office Operations:Operate and maintain office equipment, stay current on Epic updates, and assist with new initiatives.

  • Upholding Safety and Privacy Standards:Ensure the reception area is clean, safe, and welcoming-while prioritizinginfection control, safety protocols, and patient privacy.

  • Contributing to Team Success:Participate in team meetings, stay informed through internal communications, and actively support continuous improvement efforts.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): front desk, receptionist, patient service representative, administrative

  • Patient Services Representative

    1 week ago

    St Louis, MO, United States BioTAB Healthcare Full time

    For more than 20 years, BioTAB Healthcare, LLC has supported patients with lymphatic, wound, and circulatory disorders through proven treatment solutions. Headquartered in Missouri, we provide pneumatic compression devices and personalized service to help improve patient outcomes and quality of life. As a family-owned company, we take pride in delivering...

  • Patient Services Representative

    2 weeks ago

    St Louis, MO, United States BioTAB Healthcare Full time

    For more than 20 years, BioTAB Healthcare, LLC has supported patients with lymphatic, wound, and circulatory disorders through proven treatment solutions. Headquartered in Missouri, we provide pneumatic compression devices and personalized service to help improve patient outcomes and quality of life. As a family-owned company, we take pride in delivering...

  • Patient Services Representative

    5 days ago

    St Louis, MO, United States BioTAB Healthcare Full time

    For more than 20 years, BioTAB Healthcare, LLC has supported patients with lymphatic, wound, and circulatory disorders through proven treatment solutions. Headquartered in Missouri, we provide pneumatic compression devices and personalized service to help improve patient outcomes and quality of life. As a family-owned company, we take pride in delivering...

  • Patient Service Representative

    6 days ago

    St Louis, MO, United States Mercy Health Full time

    Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. Position Details: Full Time Day Shift Patient Service Representative Mason/Olive Autism Clinic 12680 Olive Boulevard...

  • Patient Service Representative

    1 week ago

    St Louis, MO, United States Mercy Full time

    Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. Position Details: Patient Service Representative Outpatient Pediatric Orthopedic Surgery Mercy Hospital St. Louis...

  • Patient Service Representative

    6 days ago

    St Louis, MO, United States Mercy Full time

    Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. Position Details: Patient Service Representative Outpatient Pediatric Orthopedic Surgery Mercy Hospital St. Louis...

  • Patient Service Representative

    2 weeks ago

    St Louis, MO, United States Mercy Full time

    Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. Position Details: Patient Service Representative Outpatient Pediatric Orthopedic Surgery Mercy Hospital St. Louis...

  • Patient Service Representative

    1 week ago

    St Louis, MO, United States Mercy Full time

    Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. Position Details: Patient Service Representative Outpatient Pediatric Orthopedic Surgery Mercy Hospital St. Louis...

  • Patient Service Representative

    2 weeks ago

    St Louis, MO, United States Mercy Health Full time

    Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. Position Details: We're a Little Different Our mission is clear. We bring to life a healing ministry through our...

  • Patient Service Representative

    2 weeks ago

    St Louis, MO, United States Mercy Health Full time

    Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. Position Details: We're a Little Different Our mission is clear. We bring to life a healing ministry through our...