Manager, Technical Services
1 day ago
The role of Manager, Technical Services acts as the technical liaison with customers in order to assist the sales team in achieving financial objectives and drive business growth. This role utilizes its specified knowledge to enhance carbon black product sales through technical approvals and support.
Essential Functions
- Cultivate, develop and strengthen new and existing client/customer relationships through:
- Analyzing customer needs and translating them into potential new carbon black products
- Coordinating customer product specification revisions and disseminating to relevant parties
- Providing technical service through material and product selection assistance
- Triaging customer complaints and delivering timely resolutions while ensuring customer satisfaction
- Issuing timely call reports to summarize customer discussions
- Investigating product performance issues and advising pertinent departments of potential quality improvement in product and service
- Interfacing with customers on R&D programs, plant trials, and technical exchanges
- Scheduling on-site customer visitations to enhance positive rapport and relations
- Preparing and delivering carbon black training to customers as well as technical industry groups
- Ensuring technical service objectives tie in to corporate objectives
- Supports sales department during demonstrations/presentations by:
- Obtaining appropriate plant/grade approvals
- Coordinating sampling and trials necessary to achieve approval
- Promoting specialty carbon black development and presenting its attributes to customers
- Exercise risk based thinking, ensuring the maximum value of our organization, products, and services are highly magnified.
- Diligently communicates with industry leaders and enhances the organization's image through the following non-inclusive tasks:
- Cultivating relationships within technical communities
- Participating in industry technical group meetings and conferences
- Collaborate with internal production, research, sales, quality, and corporate personnel on various organization objectives and goals
- Lead, and conduct ISO internal audits as needed
- Other duties as assigned by supervisor
- Any combination of Bachelor Degree in a Science related field + 5 years of rubber industry experience, Master Degree in a Science related field + 5 years of rubber industry experience, or a PhD in Chemistry/Chemical Engineering.+ 1-2 years of rubber industry experience
- Minimum 5 years of technical experience in the rubber industry with specified knowledge in the areas of:
- Complexities of rubber compound formulating and the interaction of carbon black
- Identifying and selecting carbon black for end product performance use
- Rubber mixing, process operations, and American Society for Testing and Materials (ASTM) methodology
- Using rubber laboratory equipment and establishing best practices for processing parameters
- Possess advanced analytical and problem solving skills
- Demonstrated ability to lead various internal and external customer levels
- Exemplary skills in preparing and delivering technical presentations or training sessions
- Experience in managing multiple and diverse projects to timely completion
- Superior verbal and written communication skills
- Intermediate level proficiency in Microsoft Office, and inter-company software platforms.
This position involves safety-sensitive job duties.
It is the policy of Tokai Carbon CB Ltd to utilize its best faith efforts to promote equal employment opportunity in employment through a continuing program of practices designed to attain the realization of equal employment opportunity without regard to race, color, religion, national origin, sex, age, disability, sexual orientation, genetic information, veteran status or any other status protected by applicable law.
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