Front Desk Agent

2 weeks ago

Philadelphia, PA, United States Blue Sky Hospitality Solutions Full time
Job Title: Front Desk Agent

Reports To: Front Desk Manager / General Manager

Job Summary:
The Front Desk Agent is the first point of contact for hotel guests and plays a key role in creating a welcoming and professional guest experience. This position is responsible for handling check-ins, check-outs, reservations, and guest inquiries while ensuring a high level of customer service.

Key Responsibilities:

  • Greet guests warmly upon arrival and provide efficient check-in and check-out service.

  • Manage reservations, cancellations, and modifications through the hotel's property management system (PMS).

  • Answer and direct incoming calls in a courteous and professional manner.

  • Respond promptly to guest inquiries, requests, and complaints, ensuring satisfaction.

  • Provide information about hotel services, amenities, and local attractions.

  • Maintain accurate records of guest accounts, payments, and billing.

  • Coordinate with housekeeping and maintenance to ensure rooms are clean and ready for guests.

  • Uphold security by verifying guest identification, handling room keys properly, and monitoring access.

  • Follow hotel policies and procedures, including cash handling and credit card security.

  • Assist with administrative tasks as needed by management.

Qualifications:

  • High school diploma or equivalent required; hospitality or related coursework preferred.

  • Previous hotel or customer service experience preferred but not required.

  • Strong communication and interpersonal skills.

  • Ability to multitask and work under pressure in a fast-paced environment.

  • Proficiency with computers and hotel reservation systems (training provided if necessary).

  • Professional appearance and positive attitude.

Physical Requirements:

  • Ability to stand for extended periods of time.

  • Occasional lifting of up to 25 lbs.

  • Flexible schedule, including evenings, weekends, and holidays.

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