Senior Business Analyst

LWCC, Louisiana Workers' Compensation Corporation, is a private mutual workers' comp company. We are dedicated to excellence in execution from underwriting to compassionate care of injured workers. Our purpose is to help Louisiana thrive by bettering our state one business and one worker at a time. LWCC has been consistently recognized by industry leaders and named to the Ward's 50® group of top-performing insurance companies, supporting our promise to provide safety, security, and stability to businesses in Louisiana.

Our company offers an excellent benefits package including health, dental, vision, life and disability insurance; a 401(k) savings plan; educational assistance; and an on-site fitness center. LWCC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, sex, age, handicap, Vietnam era or disabled veteran status.

Thank you for your interest in LWCC. We invite you to apply, and a member of our team will review your application. To learn more about us, please visit LWCC.com.

Overview

Under limited supervision, provides business analysis, analytical, and software testing support to the corporate user base. Works closely with ITS personnel and business users in the development and implementation of information technology initiatives that support the strategic objectives of the Corporation. Assists the business users with analyzing business needs, developing detailed requirements and validating solutions. Provides an effective liaison between the business departments and other ITS personnel or external vendors providing software services.

This classification is distinguished from the Business Analyst job classification by the years of professional experience as well as increased scope, variety and complexity of work assignments, application analysis and leadership responsibilities. This position also has the responsibility for mentoring Business Analysts and supporting them in project management activities.

Major Areas of accountability

• Composes user stories and acceptance criteria for Devops user story cards.
• Creates user story maps for current state and future state processes for feature level work.
• Evaluates business objectives that require new systems or enhancements to existing systems.
• Provides analytical support to business users and other ITS personnel to both determine specific problem areas and identify possible solutions.
• Defines work processes and plans and/or actions to be performed after discussing with user management.
• Develop and utilize a structured process for the design, development, testing and deployment of all corporate systems.
• Defines with software developers the architectural elements to meet user requirements.
• Develops and documents test procedures and/or test scripts for new systems or changes to existing systems.
• Develops training requirements for the delivery of all system projects to include "train the trainer" requirements and the necessary training materials.
• Continues professional development through attendance at training sessions and professional seminars to incorporate recent technical developments into work unit operations.
• Reviews and studies instructional and informational material to enhance/increase knowledgebase of systems and procedures within the work unit.
• Performs other related duties of a comparable level/type as required.
• Mentors Business Analysts in ITS procedures and business processes and procedures.
• Provides recommendations to management on optimized business flows and software solutions.
• Provides project management support on large, complex, strategic initiatives.

• Strong character
  • Alignment with company values, mission, and vision
  • Must have a demonstrated customer focus
  • Trustworthy and honest
  • Decisive
  • Curious and persistent
• Passion for innovation
  • Willingness to learn
  • Adaptive to changing (tolerance for ambiguity)
  • Desire to collaborate to achieve corporate goals
  • Must be able to handle complex tasks of a technical nature
  • Must possess the ability to analyze problems and assist in determining the best business solution while utilizing technology to the fullest
  • Must be able to understand the implication of system changes to business practices
• Strong communicator
  • Excellent oral, written, interpersonal and organizational skills
  • Must be able to plan and facilitate meetings and training sessions for sizable groups
  • Must be comfortable interacting with and leading meetings with Executive Management
  • Must be comfortable presenting to sizable groups
  • Must be proficient at creating visuals that represent concepts, proposed business flows, or other information to be conveyed while conducting meetings (Vizio diagrams, tables, charts, etc.)
  • Must possess demonstrated leadership qualities
  • Empathetic listener and open-minded
  • Commitment to accountability

• Education Required
  • A Baccalaureate degree or CPCU preferred
  • CBAP (Certified Business Analyst Professional) designation preferred
• Experience Required
  • Experience in the utilization of structured systems development processes required
  • Minimum of 5 years' experience as a business analyst in an actual Business Analyst position

• • Minimum of 5 years' experience with LWCC core systems as a "Power User" AND 3 years in a technical role that is a liaison with IT
  • Must have experience leading groups, meetings, training sessions, and/or small projects
  • Experience with formal project management processes and business process redesign initiatives preferred
  • Experience with Agile Methodology preferred