Mortgage Post Closing Team Lead
2 weeks ago
Location - Cincinnati, OH ( Onsite )
Job Type - Fulltime Permanent Hiring
Job Description
3 - 8 years of experience
Duties and Responsibilities:
- Track and Monitor agent performance on a daily, weekly and monthly basis
- Assign queues, capacity planning, rostering, monitoring schedule adherence and monitor volume & quality trends while taking appropriate measures
- Responsible for providing timely feedback and training to maximize performance
- Monitor agents quality through file reviews and provide appropriate feedback
- Send appropriate communication to the Clients, Managers, Supervisor when required
- Design leader and participant guides, job aids, training curriculum and other required coursework that is clear, concise and accurate
- Create exercises, instructional activities and training assessments that reinforce learning
- Partner with Subject Matter Experts (SME's) to create and revise departmental procedures through process mapping
- Explore new ideas for improved workflow and automation enhancements
- Support departmental initiatives and identity ways to enhance productivity
- Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures
- Keep up with developments in area of expertise by reading current journals, books, or magazines
- Perform various other tasks as assigned by manager
- Exceptional facilitation, presentation, and listening skills
- Excellent verbal and written communication skills
- Strong writing skills, attentive to details, and capacity to develop quality training material
- Highly proficient in time management, organization, planning, and prioritization
- Proven initiative, positive attitude, team oriented, self-motivated, and highly enthusiastic
- bility to manage changing priorities, meet deadlines, and adapt to a changing business environment
- Strong interpersonal skills and ability to establish rapport
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com.
Applicant Consent:
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply.
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