Sales Associate

THE WATCHMAKER OF WATCHMAKERS
Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison's watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication.

Responsibilities

Sales Achievement & Client Development

• Consistently meet and exceed monthly sales targets, as set by management.
• Build and maintain strong, long-term relationships with clients, both in-store and through external engagement representing the organization.
• Proactively expand the client base by attracting new clients and nurturing existing relationships.
• Drive high-value sales in the areas of fine watchmaking and bespoke sales.
• Deliver personalized, exceptional service to every client, ensuring a memorable luxury experience.
• Demonstrate in-depth product knowledge and share the rich history and heritage of the Maison.
• Support clients with ongoing customer service, before and after sales, ensuring their continued satisfaction.
• Uphold the Maison's reputation by maintaining the highest standards of service and presentation.
• Leveraging storytelling and embracing the role of story-maker to create the most luxurious experience for our clients

Client Relationship Management

• Foster strong client relationships using Maison-specific CRM tools and strategies.
• Maintain regular outreach, follow-up, and personalized communications with clients to build brand loyalty.
• Collaborate with management to develop targeted client plans and execute client engagement strategies.
• Accurately capture client information to support follow-up efforts and relationship building.
• Address client issues and concerns with professionalism, escalating to management when necessary.
• Support the planning and execution of in-store and offsite events, networking activities, and VIP client experiences.

Boutique Operations & Team Support

• Adhere to all security, operational, and procedural standards as set by the Group, Maison and boutique.
• Assist with daily boutique setup and breakdown, ensuring the store is consistently presented to brand standards.
• Contribute to merchandising efforts and the organization of displays and back-stock to maintain an inviting environment.
• Participate in inventory processes, including daily stock checks, annual counts, and audits to ensure accuracy.
• Support special projects as needed, such as price updates, back-office tasks, and other boutique operational needs.

Qualifications

• 3+ years previous experience in watches or high-value luxury product sales preferred.
• Strong understanding of Customer Service needs and customer priorities.
• Excellent computer skills
• SAP exposure is a plus
• Additional language skills are a plus
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self-starter with team-player approach
• Must be available to work retail hours including nights and weekends

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future

Expected Salary Range: $25 - $26

Salary will be determined based on relevant skills and experience.

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