Supervisor Fleet Operations

2 weeks ago

Wixom, MI, United States AAA Auto Club Group Full time

It's a great time to join AAA The Auto Club Group

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Exempt/Non Exempt:

Hourly

Job Description:

Why Choose a Career with the AAA The Auto Club Group (ACG)

You're a leader at heart and know how to empower a team to be their best. You enjoy a job that keeps you busy, but also one that provides for you and your family. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Fleet Supervisor opportunities are all about

A day-in-the-life of an Automotive Service Supervisor

As a Fleet Supervisor, you will oversee towing and light service operations by leading, guiding and empowering your team to achieve all quality and budgeted goals, while ensuring safety for everyone. You will operate service vehicles and provide emergency roadside assistance in a safe and professional manner, making sure your team has all the necessary resources to provide excellent service to our members.

In this role, you will also have the opportunity to:

  • Tows vehicles, when needed
  • Provide training, support and assistance to Service Vehicle Operators and Automotive Service Coordinators
  • Resolve escalated service problems
  • Maintain productivity standards for the team
  • Coordinate vehicle maintenance, order supplies, inventory and distribute necessary tools, parts and supplies
  • Maintain facility in a safe, clean and orderly fashion
  • Perform administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information
How we reward our employees:

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:
  • Starting rate is $25.50 per hour.
  • Overtime earning potential at time and a half the hourly wage
  • Fully paid training
  • Medical, dental and vision benefits
  • 401k with employer match
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
  • Paid volunteer day annually
  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities
  • AAA Membership
  • Discounts, perks, rewards and much more
We are looking for candidates who:

Education
  • High School Diploma or equivalent (GED)
Experience
  • Have successfully led teams to achieve goals
  • Have related or similar roadside service work experience
  • Comfortable interacting with vendors and contractors
  • Can prepare cost and expense reports
  • Have assisted disabled vehicles / stranded motorists, towed vehicles and/or performed minor automobile maintenance
  • Experienced in resolving customer service / damage complaints


Certifications / Licensure
  • Valid state driver's license and excellent driving record without physical restrictions that would prevent driving during day or night hours or for extended periods of time
  • Must successfully pass DOT physical / certification process


Preferred Qualifications
  • College level coursework in Business Administration or a related field
  • Previous Service Technician experience
  • Solid mechanical background and understanding of automotive repair
  • Familiarity with area streets and landmarks
  • Working knowledge of work processes and e-mail applications. Microsoft applications knowledge is also preferred.


Work Environment

7-day, multiple shift operation which may require "on call" duty at times.

Works in a temperature-controlled office environment, warehouse or field; exposure to road hazards and temperature extremes when driving. Occasional (up to 30% of work time) lifting, pulling and pushing.

Interested in learning more? Apply Today

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

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