Child & Family Services Case Manager

Child & Family Services Case Manager

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Child & Family Services Case Manager

Salary

$49,254.40 - $73,216.00 Annually

Location

Council Bluffs - 51503 - Pottawattamie County, IA

Job Type

Full-time

Job Number

26-01413

Agency

400 Health & Human Services - Family Well-Being and Protection

Division

Health & Human Services - Family Well Being & Protection.

Opening Date

12/04/2025

Closing Date

12/14/2025 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Chris Silberhorn - chris.silberhorn@hhs.iowa.gov

• Description

• Benefits

• Questions

Job Description

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being and Protection, Bureau of Child Protective Services, is seeking a Child & Family Services Case Manager to join our team

This position is located in Council Bluffs.

Make a Lasting Impact: Child & Family Services Case Manager

Are you someone who believes in the power of connection, healing, and long-term support? As a Child & Family Services Case Manager, you’ll walk alongside families after their initial assessments, helping them navigate challenges and build stronger, safer futures together.

This role is all about building trust and fostering growth. You’ll:

• Coordinate services and resources tailored to each family’s needs

• Monitor progress and celebrate milestones, big and small

• Support permanency planning to ensure children have stable, loving homes

• Advocate for families through collaboration with service providers and legal partners

• Help address underlying issues and promote reunification whenever possible

What makes this work so meaningful is the relationships you build. Unlike short-term or emergency roles, ongoing case management allows you to become a steady, compassionate presence in a family’s life—someone they can count on. You’ll be part of their journey, helping shape a future filled with safety, support, and possibility.

If you’re ready to make a difference that lasts, we’d be honored to have you on our team.

For more information on this and other positions within Child Protective Services, click on the CPS Career Page Link.

Essential Skills

• Engagement and advocacy

• Crisis management

• Oral and written communication skills

• Observational, critical thinking and analytical skills

• Prioritization and time management

Responsibilities

• Assess risk and safety factors affecting children and families in a variety of settings

• Schedule and conduct monthly in-home visits with parents and children

• Complete timely and accurate documentation, including case notes and court reports

• Attend court hearings and testify as required

• Respond to crisis situations with urgency, offering immediate support and stabilizing interventions

• Collaborate with legal professionals, law enforcement, treatment providers, and other community partners

• Manage a diverse and dynamic caseload with flexibility and analytical reasoning

Terms of Employment

• Full-time, Monday-Friday, 8:00 AM-4:30 PM

• Telework may be an option upon successful completion of the six-month probationary period

• Mileage is paid at $0.50/mile travelled according to Iowa State Accounting Procedures

• Valid driver’s license is required

• Background Checks- Applicants will be required to complete a background check to be considered for this position.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage

• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).

• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).

• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.

• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.

• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.

• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here .

Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federalRight to Worklaws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov .

Minimum Qualification Requirements

Graduation from an accredited four-year college or university;

OR

the equivalent of four years of full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems;

OR

an equivalent combination of education and experience substituting the equivalent of one year of full-time qualifying work experience for one year (thirty semester or equivalent hours) of the required education to a maximum substitution of four years.

For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/SocialWorker2-03011-23013.pdf) .

Additional Qualification Requirements

Designated positions in this job class require applicants to obtain the required Chauffeurs License and endorsements within a period of time as determined by the appointing authority at the time of hire.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.

• No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from a four-year college or university?

• Yes

• No

04

How many years do you have of full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems?

• No work experience in the specified area

• Less than one year of full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems

• One year to less than two years of full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems

• Two years to less than three years of full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems

• Three years to less than four years of full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems

• Four years or more of full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems

05

How many years do you have of COMBINED post high school education AND full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems? 30 semester hours equals one year of the full-time work experience.

• Not applicable - None of the specified education and work experience

• Less than one year of the combined specified education and full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems

• One year to less than two years of the combined specified education and full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems

• Two years to less than three years of the combined specified education and full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems

• Three years to less than four years of the combined specified education and full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems

• Four years or more of the combined specified education and full-time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems

Required Question

Employer

State of Iowa

Agency

400 Health & Human Services - Family Well-Being and Protection

Address

Lucas State Office Building

321 E. 12th Street

Des Moines, Iowa, 50319

Website

https://hhs.iowa.gov

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