Product Manager

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

About Alpine Software

Alpine Software provides mission critical software for fire and emergency service agencies across North America. Our platform supports fire departments with incident reporting, workflow management and operational insights. We are entering an exciting phase of growth with a complete modernization of our legacy application. This includes rewriting the product on a modern tech stack using AI assisted development workflows.

We are looking for a Product Manager who is energized by the opportunity to shape a new application from the ground up while also supporting our current product. This role is ideal for someone who thrives in a small, fast moving environment and enjoys working closely with engineering and leadership to deliver high quality software.

Location: Rochester, NY (Hybrid)

Company: Alpine Software, a Banyan Software Company

Salary Range: 90,000 to 110,000 USD per year (based on experience and expertise)

About the Role

The Product Manager will play a key role in our product rewrite initiative while also contributing to improvements and enhancements in the existing platform. You will work as part of a lean, collaborative team and take ownership of requirements, sprint planning, backlog prioritization and feature delivery. This position requires strong product discipline, the ability to learn complex workflows quickly and an interest in contributing to a meaningful software solution serving first responders.

Key Responsibilities

Product Management and Execution

• Own the product backlog including requirements, user stories, acceptance criteria and prioritization
• Facilitate sprint planning, story point estimation and ongoing sprint organization
• Interface with customers to better understand product needs and opportunities
• Work closely with engineering to ensure requirements are properly understood and delivered
• Support effective release planning and coordinate release documentation with QA

New Product Rewrite

• Contribute significantly to the rewrite of Alpine's legacy fire application into a modern architecture
• Learn the existing application quickly to help plan feature parity and future enhancements
• Identify gaps, inefficiencies and technical challenges in the legacy system and translate them into improved solutions
• Work alongside engineering teams using AI tools to accelerate development and requirement generation

Existing Product Enhancements

• Gain a thorough understanding of the current product and workflows
• Help improve existing features and resolve product gaps
• Work with product leadership to prioritize and define new capabilities

UX, UI and Documentation Support

• Support UX and UI workflows, including wireframes and user flows, in collaboration with design partners
• Contribute to the documentation strategy for the new product, including structure for release notes and knowledge articles
• Help ensure new product features are documented clearly and consistently

Technical Debt and Quality

• Understand technical debt in the legacy application and partner with engineering to prioritize remediation
• Balance delivering new features with addressing foundational product improvements
• Maintain a focus on long term product quality and stability by supporting QA testing efforts as needed

Cross Functional Collaboration and Culture

• Partner closely with all internal stakeholders/functional areas and leadership across Alpine
• Take on additional product initiatives as needed in a small but rapidly growing team
• Support culture building and team engagement initiatives

Qualifications

Required

• Minimum 3 years of Product Management experience, or similar experience in a product adjacent role such as, business analysis or software development
• Strong understanding of Agile and Scrum, including sprint planning, estimation and backlog management
• Experience writing detailed requirements, user stories and acceptance criteria
• Ability to quickly understand complex workflows and translate them into product requirements
• Excellent communication skills and the ability to collaborate effectively across teams
• Comfortable working in a small, fast paced environment with shifting priorities

Nice to Have

• Experience in the fire service, EMS or public safety software industry
• Experience participating in a legacy product rewrite or building a new application from scratch
• Familiarity with AI assisted tools for product and design such as ChatGPT, Claude or Figma AI features
• Experience supporting UX and UI workflows
• Understanding of HIPAA considerations and EMS reporting processes

Why Join Alpine Software

• Opportunity to shape a major new product as part of a highly visible initiative within Banyan
• High ownership role with strong influence on product direction
• Collaborative and supportive team environment
• Mission driven work that supports first responders and public safety agencies

Benefits & perks:

• Competitive salary + performance bonus
• Health, dental, vision, and 401(k) with match
• On-site role with occasional work-from-home flexibility
• PTO, company holidays, volunteer time off
• Annual professional-development budget

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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