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Desktop Support Analyst

2 weeks ago

Chandler, AZ, United States Inficare Full time
Job Title: Desktop Support Analyst

Location: Chandler, AZ - (Onsite role)

Hire Type: Contract to Hire

Required Technical and Professional Expertise

  • 8 + years' experience in customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint and technologies such as AD, DNS, Exchange, and Citrix.
  • 6 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
  • Basic experience in troubleshooting and working with Apple devices is an added advantage.
  • Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.
  • Understanding of Windows 10 new features, feature updates, and industry best practice processes.
  • Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
  • Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
  • Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
  • Active technical certifications would be an asset.
  • ITIL-Foundation and Agile experience is an asset.
Physical Requirements for Endpoint role :
  • The ability to lift 25/50 pounds regularly. Moving Monitor/Printers boxes.
  • The ability to move safely over uneven terrain or in confined spaces. Running cables at desk locations.
Preferred Technical and Professional Expertise
  • Exceptional verbal and communication skills
  • Unparalleled Listening and Comprehension capabilities
  • Proven service industry front line experience with handling high value/critical customers
  • Ability to type 35-40 words per minute to capture important details on a call for documentation