Customer Service Representative
23 hours ago
Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a "Great Place to Work" of value to you? Look no further At Distribution International, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.
Job Description
Note: The schedule is M-F. 7AM to 330PM.
We are in need of an individual with stellar customer engagement skills and an ability to learn new computer systems and processes. In the day to day, you will be sitting or standing for long periods of time in the same location as you will be engaging both new and existing customers over the phone and via E-Mail taking and inputting their orders into our system(s) and gauging customer needs. This is a fabulous opportunity to be trained by an experienced professional who is happy to train you
Your Responsibilities
In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.
- Ability to maintain a positive rapport with customers, providing world class service.
- Exemplary customer service skills, analytics and problem- solving skills.
- Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.
- Any other duty, task, or responsibilities as assigned.
- Minimum of 18 years of age.
- If operating a Company Vehicle, a valid driver's license will be required.
- 1- 2 years of experience in a customer service role.
- Ability to perform basic math calculations.
- Personable, enthusiastic and engaging personality.
- Excellent communication skills, both verbal and written.
Type of Travel Required: Local
Amount of Travel Required:
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