Customer Service Rep I

2 weeks ago

Waltham, MA, United States TalentBurst Full time
Title: Customer Service Rep I
Location: Waltham MA
Duration: 4 Months

General Summary:
The role requires a commitment to meeting key performance indicators (KPIs), adhering to outreach protocols, and delivering an exceptional customer experience. This is a great opportunity for individuals looking to build a career in the biotech sector with an organization that offers excellent training programs and growth opportunities.

Responsibilities:
  • Achieve daily, weekly, and monthly goals.
  • Comply with assigned schedules, assignments, and productivity metrics.
  • Promptly, efficiently, and accurately contact existing customer or lead database.
  • Assure the quality, integrity, and accuracy of client information.
  • Master product information for accurate dissemination to customers.
  • Comply with standard operating procedures and instructions within a quality management system.
  • Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord's service.
  • Successfully resolve customer challenges.
  • Handle escalated customer issues as needed.
  • Build and maintain strong customer relationships.
  • Promote an open communication model and a positive teamwork environment.
  • Partner with Customer Service Management to assist with new-hire training, as needed.
  • Participate in continuous improvement projects within the department.
  • Participate in cross-functional improvement initiatives

Skills:
  • Exceptional communication and organizational skills.
  • Proven ability to meet and exceed KPIs and outreach protocols.
  • Strong attention to detail, especially in recordkeeping and compliance.
  • Previous experience in customer service, sales, or biotech preferred.
  • Proficiency in CRM tools and database management.
  • 2+ years of service or relevant experience preferred

Education:
  • Bachelor's Degree, preferred

#TB_PH
#ZR

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